Document Recording Specialist, Default Services-Loss Mitigation

Overview

Are you ready to take your career to the next level? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry, to join our team as a Document Recording Specialist. The ideal candidate will be very detail oriented, enjoys working with clients, and is driven to meet tight deadlines. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big.

This is an in-office position requiring transportation to and from the Irvine, CA office.

A DAY IN THE LIFE

In this role, you will

• Recording title documents in a team environment.
• Perform quality checks on documents prior to recording.
• Submit documents to counties for recording, via e-file systems as well as through direct mail.
• Calculate filing fees to be paid to the county for recording.
• Troubleshoot rejected documents and re-submit to the county.
• Work with recording service clients, answering their phone calls and emails.

WHO YOU ARE

You possess

• A penchant for excellence. You will use your strong attention to detail to maintain our quality standards.
• The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for filing documents.
• Excellent verbal and written communication skills.
• The ability to quickly learn new skills, processes and procedures.

Responsibilities

Perform quality control checks on unrecorded documents prior to recording.

Submit documents to counties, for recording, via e-file systems as well as through direct mail.

Utilize UPS for tracking of incoming and outgoing documents.

Calculate filing fees to be paid to the county for recording.

Answer phone calls and reply to e-mails from our recording service clients

Troubleshoot rejected documents and re-submit to the county.

Able to react to change productively and handle other essential tasks as assigned.

All other duties as assigned.

Qualifications

High School diploma or equivalent required.

1-2 years' experience working in an office environment.

1-2 years' experience recording deed preferred.

Proven customer service skills.

Must be able to use and have basic computer skills and be proficient in the Microsoft software products.

Must be able to multi-task.

Must be capable of meeting daily production goals with a high level of accuracy.

Critical reasoning and thinking skills required.