Bilingual Intake & Administrative Specialist

Job Title: Bilingual Intake & Administrative Specialist 

Location: Kansas City, MO; in-office

Employment Type: Full-Time 

Schedule: Monday – Friday 

Position Summary

The Bilingual Housing Counseling Intake & Administrative Specialist serves as the first point of contact for clients seeking housing counseling services. This role is responsible for conducting client intake, performing initial triage, scheduling appointments, and providing administrative support to ensure clients are connected to the appropriate services.

This position requires fluency in English and Spanish to effectively serve a diverse client population.

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Key Responsibilities

Client Intake & Triage

• Serve as the first point of contact for clients (phone, walk-in, online) in English and Spanish

• Conduct initial screenings to assess client needs (pre-purchase, credit, rental, post-purchase, foreclosure prevention)

• Assign clients to the appropriate counselor or program

• Explain services, program requirements, and next steps

Scheduling & Coordination

• Schedule counseling appointments and workshops

• Manage calendars and coordinate with counseling staff

• Send appointment reminders and follow-ups

Administrative Support

• Assist clients with completing intake forms and required documentation

• Ensure all documents are collected prior to counseling sessions

• Maintain organized and compliant client files

• Enter and update client data in internal systems (e.g., CMS/HMIS)

Client Communication

• Provide clear instructions regarding documentation and preparation

• Follow up with clients to ensure readiness for appointments

• Share general information on housing programs and community resources

Compliance & Reporting Support

• Support file compliance with HUD documentation standards

• Track intake data and assist with reporting as needed

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Required Qualifications

• Fluency in English and Spanish

• High school diploma or equivalent (Associate’s or Bachelor’s preferred)

• Experience in administrative support, intake coordination, or customer service 

• Strong organizational and multitasking skills 

• Excellent communication and interpersonal skills

• Ability to maintain confidentiality of sensitive information

• Experience with technology and commitment to utilizing our systems

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Preferred Qualifications

• Experience in housing counseling, nonprofit, or social services

• Familiarity with HUD programs or housing services

• Experience working with low- to moderate-income populations

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Compensation

• Pay Range: $20.00 – $24.00 per hour (depending on experience)

• Opportunity for higher compensation based on relevant housing or program experience

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Work Environment

• Office-based with regular client interaction

• Fast-paced environment requiring strong organizational skills

• Occasional evening or weekend availability may be required

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Available Benefits

• Medical Insurance

• Dental Insurance

• Vision Insurance

• HSA/FSA Options

• Life Insurance, Short-Term Disability, Long-Term Disability

• 401K

• Paid Time Off

• And more! 

About CHES, Inc.

CHES, Inc. (Credit & Homeownership Empowerment Services, Inc.) is a Kansas City, Missouri based HUD approved (Department of Housing & Urban Development) housing, financial and credit counseling, coaching and empowerment organization. Founded in 2010, CHES, Inc. has assisted over 5,000 families achieve their goal of financial growth and stability. 

Mission 

Dedicated to empowering low-to-moderate income individuals and families with the knowledge, skills and confidence necessary for long-term financial & homeownership success.

Vision

CHES, Inc. maintains an aggressive pursuit to be a market leader by providing real and sustainable housing and financial solutions. CHES, Inc. will continually seek new opportunities to provide quality and innovative services to the communities we serve, through qualified and compassionate professionals who create and restore the realization of dreams.

For more information about the organization visit