Senior Technical Customer Success Manager

Senior Technical Customer Success ManagerWe're hiring a Senior Technical Customer Success Manager to join a fast-growing SaaS company recognized for usability, customer loyalty, and momentum. If you thrive at the intersection of technology, relationships, and outcomes, this role will make your impact visible and rewarded.Base pay range$120,000.00/yr - $150,000.00/yrBenefitsYear 1 Earnings Potential: $100,000 – $120,000+Retirement Plan (401k Match / IRA Options)Fully Remote RoleBest-in-Class Vacation, PTO & Sick TimeCompany Gift Contests & Recognition ProgramsHigh Performer – 2025Users Most Likely to Recommend – 2025Easiest to Use – 2025ResponsibilitiesOwn and maintain long-term client relationshipsLead technical onboarding, implementations, and integrationsEducate customers on product capabilities and best practicesManage client reporting, account data, and success metricsServe as a trusted advisor across technical and business stakeholdersIdentify and support upsell and cross-sell opportunitiesQualifications4+ years in the SaaS / software industry4+ years as a Technical Customer Success Manager4+ years leading technical implementations or integrationsExperience managing multiple client accounts simultaneouslyStrong reporting, documentation, and organizational skillsStrong work ethic with an ambitious, positive mindsetWork with a product customers genuinely loveHigh-impact role with ownership and visibilityRemote-first culture with real flexibilityLeadership invested in growth, promotions, and pay increasesA company winning in the market—not trying to catch upSeniority levelMid-Senior levelEmployment typeFull-timeJob functionConsulting and Information TechnologyIndustriesSoftware DevelopmentBenefits (inferred)Medical insuranceVision insurance401(k)Tuition assistanceStudent loan assistanceJ-18808-Ljbffr