Director of Residential Housing Services

Director of Residential Housing Services

Position Information

Position Title: Director of Residential Housing Services
Department: Housing Services
Posting Link: "">
Job Type: Full-Time

Posting Detail Information

Position Summary

The Director of Housing Services provides senior leadership, strategic planning, policy development and operational oversight for the University at Buffalo's housing assignments, ADA housing accommodations, and summer conference housing. This role ensures that UB's on‑campus housing experience is student-centered, accessible, efficient, and aligned with institutional goals. This position reports to the Director of Housing Operations and oversees all aspects of housing services in support of approximately 8,000 undergraduate and graduate students in 13 residence halls and 5 apartment complexes.

As a senior leader, the functional areas of responsibility include marketing, housing contracting, room assignment processes, occupancy management, and coordination of room changes, and fostering strong partnerships with campus stakeholders. This position plays a significant role in supporting residential experience, advancing equity and access, and contributing to the university's enrollment and retention strategies.

Responsibilities Include:

• Provide strategic leadership and administrative oversight for Housing Services, ensuring effective operations and high-quality customer service.
• Provide vision, design and implementation of occupancy management processes that ensure fiscal targets are met.
• Partner with Enrollment Management and Marketing & Communications to position on-campus housing as a strategic recruitment and retention tool, using targeted campaigns and data-informed messaging to support full occupancy.
• Ensure congruence and timeliness of website, print, social media, front desk operations and in person communications to parents, current students, incoming students, and faculty/staff.
• Responsible for direct and indirect management of the Housing Services team.

About Campus Living
As a member of Campus Living, you will join service professionals, all driven by one shared set of values designed to help ensure students' well-being, create a safe and supportive environment, and promote student success. In Campus Living, growth is a shared passion. We aim for excellence by expanding the boundaries of culture and practice. We pursue our goals tenaciously while stewarding the student experience in building and managing supporting communities. We encourage discovery and celebrate success.

Our team recognizes the advantages diverse perspectives and backgrounds bring to the workplace. We are particularly interested in candidates who share this value and will work to achieve the university's goals of inclusive excellence.

About Student Life
Student Life is dedicated to creating a student-centered environment that fosters engagement, well-being, and success. Guided by four strategic priorities—student engagement, health and wellness, personalized support, and advancing diversity, equity, inclusion, and justice—we provide transformative experiences that empower students to grow, lead, and thrive. As a member of Student Life, you'll join a team of passionate professionals united by shared values and a commitment to student success. We think big, act boldly, and pursue excellence with purpose. Together, we build inclusive communities, champion discovery, and celebrate the achievements that shape the UB experience.

Learn more:

• Our benefits , where we prioritize your well-being and success to enhance every aspect of your life.
• Being a part of the University at Buffalo community.

University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.

Minimum Qualifications

• Bachelor's degree in higher education, public administration, business management, administrative services or related field with a minimum of 5 years of relevant experience or a Master's degree or professional certification with a minimum of 3 years of experience
• Supervisory experience with professional staff.
• Demonstrated ability to collaborate effectively with internal stakeholders and campus partners to advance shared goals and deliver student-centered outcomes.
• Strong understanding of housing operations, assignments systems, and ADA accommodation processes.
• Demonstrated commitment to diversity, equity, inclusion, and student-centered service.
• The ability to interact appropriately with a wide variety of constituents with diverse backgrounds and demonstrate cultural competence.

Preferred Qualifications

• An advanced degree in higher education, public administration, business management, or administrative services.
• Experience with housing software platforms (e.g., StarRez).
• Experience managing summer conference housing or related revenue-generating programs.
• More than five years of progressive experience in supervision and administration in a medium-to-large complex organization.

Physical Demands

Salary Range
$90,000 - $106,000

Special Instructions Summary

Is a background check required for this posting?
Yes

Contact Information

Contact's Name: Kelly Denz
Contact's Pronouns:
Contact's Title: Administrative Services Coordinator
Contact's Email: View email address on administration.academickeys.com
Contact's Phone: View phone number on administration.academickeys.com

Posting Dates

Posted: 08/20/2026
Deadline for Applicants:
Date to be filled:

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