Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Head of Customer Success & Renewals (Post-Sales Leader)

Prophecy

Prophecy is seeking a senior leader to head the post-sales organization, owning retention, renewals, customer satisfaction, and enablement. You will define the post-sales strategy, including coverage model, segmentation, and service offerings. You will build and lead the Customer Success and Support teams, setting metrics and driving execution across global accounts to scale a high-growth B2B SaaS platform focused on AI-native data platforms. #J-18808-Ljbffr Prophecy

Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Head of Customer Success & Renewals (Post-Sales Leader) in New York, NY vacancy
  • $10 - $50 per hour

     ...claims, recalls, or customer disruptions....  ..., and Customer Success is becoming a...  ...hiring our first Head of Customer...  ...adoption through renewal and expansion,...  ...handoffs across Sales, Engagement, Solutions...  ..., Services, or post-sale leadership...  ...an executive leader and a hands-on... 
    Suggested
    Local area
    Flexible hours

    Axion Ray

    New York, NY
    1 day ago
  •  ...physician and clinical ops leader (Two Chairs, Ophelia),...  ...NRR across the full customer base. Build strategic...  ...-facing role managing post-sales relationships for...  ...relationships and see renewals and expansions as the...  ...needed to scale customer success as the company scales.... 
    Suggested
    Work at office
    Flexible hours

    Anaphero: Automating patient-facing tasks. Happier clinician...

    New York, NY
    1 day ago
  •  ...Head Of Customer Success Career opportunity for a product driven, ambitious and confident individual...  ...the firm's platform and subsequently renew their subscription each year, as well...  ...Investment Banking experience is essential – Sales, Trading and Research · Previous... 
    Suggested
    Contract work

    Haley Bridge

    New York, NY
    4 days ago
  •  ...technology and operations for schools. We empower districts with tools to streamline service desks, asset tracking, and renewal processes. As a Customer Success/Account Manager, you will own renewals, drive onboarding and adoption, and advocate for customer needs across... 
    Suggested

    Incident IQ, LLC

    New York, NY
    1 day ago
  • S2W Media, Inc is hiring a Customer Success Manager to work remotely within North America. This role focuses on helping complex clients realize...  ...relationships, ensuring they receive value and drive renewal and upsell opportunities. The ideal candidate has over 3 years... 
    Suggested
    Remote job
    Permanent employment
    Full time

    S2W Media, Inc

    New York, NY
    4 days ago
  • Nerdio is seeking a Senior Customer Account Manager to own the full post-sale relationship for Enterprise accounts, driving value, account health, and renewals while surfacing expansion opportunities. You will be the primary contact from deal close through onboarding,... 
    Remote job

    Nerdio

    New York, NY
    5 days ago
  •  .... This is not a traditional Head of Customer Success role. We’re looking for a leader who treats AI as the operating model...  ...journey from onboarding through renewal and expansion, with a focus on...  ...tight feedback loops across Product, Sales, and Engineering, ensuring... 

    Jobleads-US

    New York, NY
    2 days ago
  •  ...Dust seeks a Head of Customer Success US to redefine how customers realize value from AI-powered workflows. You will shape the US CS function,...  ...talent, and partner with multiple teams to drive adoption, renewal, and expansion across strategic accounts. You will lead... 

    Jobleads-US

    New York, NY
    5 days ago
  •  ...all the tools in our customers' hands for success. We are a rapidly growing...  ...About the Role As Head of Customer Success,...  ...you'll own the entire post-sale customer experience...  ...retention, expansion, and renewal. You'll lead and grow...  ...We're looking for a leader who builds a team in... 
    Remote work
    Worldwide

    Bask Health

    New York, NY
    3 days ago
  •  ...our first permanent Head of Customer Success to lead the function...  ...customer satisfaction, and renewals. This role reports to...  ...growing in pace with sales and customer and...  ...in customer success, post-sales operations, implementation...  ...4+ years leading leaders You have built a... 
    Permanent employment
    Interim role

    Hexmodal

    New York, NY
    2 days ago
  • $220k - $280k

     ...trusted by global customers like Brave, The...  ...Role We’re hiring a Head of Customer Success to own and scale...  ...after the sale—from onboarding and...  ...value realization, renewal, and expansion—while...  ..., and FinOps leaders understand their...  ...another relevant post‑sale function. Experience... 
    Work at office

    North Cloud

    New York, NY
    3 days ago
  •  ...looking for an experienced and visionary Head of Customer Success to lead, scale, and optimize our...  ...onboarding, accelerated adoption, predictable renewals, strategic expansion Personally manage...  ...real intelligence for Product and Sales. Drive measurable expansion revenue... 
    Remote work

    Haut.AI

    New York, NY
    4 days ago
  • $216k - $276k

     ...compliance. Tabs is hiring a Head of Customer Success to lead our CS function as...  ...handoffs and go-lives, and with Sales, Product Delivery, Support,...  ...get hit — the motions, the renewal forecast, the risk...  ...years in customer success or post-sale roles, with at least 2+... 
    Full time
    Contract work
    Work at office
    Remote work

    Crypto Pro Network

    New York, NY
    6 days ago
  •  ...technology that helps our customers prevent outages, forced shutdowns...  ...Solutions is seeking a Head of Customer Success with deep roots in the...  ...individual contributor, owning post-sale customer relationships, driving...  ...ongoing ROI that supports renewal and long-term retention.... 

    Buzz Solutions, inc.

    New York, NY
    3 days ago
  •  ...start up in NYC. The role You'll own the post-sale customer experience and lead a team of 8 CSMs,...  ...enterprise accounts from onboarding through renewal and expansion. Own net revenue...  ...the operating system: health scoring, success plans, QBR/EBR cadence, playbooks, and... 
    Shift work

    Arkham Talent

    New York, NY
    3 days ago
  • Lightcast is seeking a Customer Success Manager II (AM II) to guide a portfolio of customers toward measurable business outcomes using Lightcast products and services. This role emphasizes retention, renewals, and growth, applying a consultative approach to assess needs... 

    Lightcast

    New York, NY
    3 days ago
  • $207.22k - $284.92k

     ...contributions. You will ensure customers realize measurable...  ...with laboratory leaders, health systems, and executive...  ...customer retention, renewal rates, and long-term partnership...  ...‑performing Customer Success team. Lead the Customer...  .... Partner with Sales and Marketing teams to... 
    Remote job
    Temporary work
    Work at office
    Local area

    469g Siemens Healthcare Diagnostics Inc.

    New York, NY
    6 days ago
  • $324.2k

     ...book a holiday, order food, renew a subscription, or check out...  ...getting started.Reporting into our Head of Sales, Checkout.com is actively...  ...passionate and results-oriented Sales Leader to help fuel the growth of...  ...and colleagues alike. The successful Leader must seamlessly... 
    Work at office
    3 days per week

    Checkout.com

    New York, NY
    1 day ago
  • $125k - $150k

     ...Job Title: Customer Success Manager Reports To: SVP, Strategic Accounts Job Overview:...  ...role focuses on customer satisfaction, renewals, account expansion, and add-on business...  ...related factors. Vacancy Status: This posting is for an existing vacancy. Pay... 
    Full time
    Contract work
    Temporary work
    Part time
    Immediate start

    SPS North America Inc

    New York, NY
    2 days ago
  • North is hiring a Head of Customer Success in New York City to own and scale the CS function. You’ll lead the team, drive retention, renewals, and expansion, and partner closely with Sales, Engineering, Product, and executive leadership to deliver measurable cloud-savings... 

    North

    New York, NY
    3 days ago
  • $175k - $225k

     ...HEAD OF CUSTOMER SUCCESS — NYC START-UP We're looking for a Head of Customer Success who has already...  ...'ve spent the last few years leading post-sales in a high-growth SaaS + usage-based...  ...+ Equity If you're a post-sales leader who's been waiting for the... 
    Full time
    Work at office

    Initi8 Recruitment

    New York, NY
    2 days ago
  •  ...Director of Customer Success - Digital Health & Life Sciences SoftwareLead...  ...organisation. You will work closely with product, sales, and engineering teams to ensure seamless...  ...lifecycle including onboarding, adoption, renewal, and expansionBuild, lead, and mentor a... 
    Permanent employment

    Barrington James

    New York, NY
    1 day ago
  • Storm2 is seeking to build and lead Customer Success in New York, owning retention, adoption, and expansion...  ...shapes processes, health scoring, QBRs, and renewal strategies. You will work cross-functionally with Product, Sales, Solutions, and Leadership to drive measurable... 

    Storm2

    New York, NY
    4 days ago
  • $225k - $275k

     ...life, CLEAR unlocks the magic of frictionless experiences.The Customer Success Director - Healthcare will own and execute CLEAR’s healthcare...  ...optimizationHow you’ll measure success:Performance against renewals, contract expansion, and revenue growth across healthcare partnersProduct... 
    Contract work
    Casual work
    Work at office
    Flexible hours

    Secure Identity

    New York, NY
    3 days ago
  •  ...Head Of Implementation And Customer Success We are seeking a meticulous and driven leader to join as the Head of Customer Success. This individual is responsible for ongoing...  ...and operational success metrics. Engage Sales, Solutions and Operations to validate new... 
    Contract work
    Work experience placement

    Enterprise Engineering

    New York, NY
    5 days ago
  • $141.9k - $213.3k

     ...Controls, a global leader in thermal...  ...decarbonization, helps customers use energy more productively...  ....Area Service Sales LeaderYou will...  ...agreement bookings, renewal and retention...  ...initiatives.Demonstrated success delivering service...  ...package. The posted salary range reflects... 
    Full time
    Contract work
    Local area

    Johnson Controls

    New York, NY
    4 days ago
  • $128k - $179.33k

     ...United StatesSales - Sales Ops & Mgmt /Mid-...  ...to empower our customers with greater efficiency...  ...of a Customer Success Field Operations Director...  ...retention, renewal, and expansion performance...  ...Customer Success leaders. You’ll be...  ...decisions across the post-sales Revenue... 

    Coupa Software

    New York, NY
    18 hours ago
  • $201k - $259k

    New York, NYCustomer Success /Full Time /HybridAbout UsThink...  ...is seeking an experienced Head of Global Enterprise Customer Success to own the success...  ...global hotel brands. This leader will partner directly with...  ...Partner closely with Enterprise Sales to ensure seamless... 
    Full time
    Work at office
    Night shift
    Weekend work

    Canary Technologies

    New York, NY
    4 days ago
  •  ...a field enablement and sales activation platform built...  ..., we are investing in customer facing enablement...  ...intersection of customer success, sales enablement, and...  ...sessions for corporate teams, leaders, and field users Drive...  ...Managers to support renewals, expansions, and long term... 
    Work at office

    Hussle Technology

    New York, NY
    4 days ago
  •  ...Middle Market Underwriting and Sales Region Leader is accountable for...  ...team positioned for sustained success. Job Responsibilities: Leads...  ...execution of regional new business, renewal, pricing, and profitability...  ...Communicates Effectively Customer Focus Decision Quality... 
    Contract work
    Work experience placement
    Remote work
    Home office

    United States Digital Space LLC

    New York, NY
    3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Head of Customer Success & Renewals (Post-Sales Leader). Be the first to apply!