Remote Medicare CX Operations Lead
Alignment Health
New York, NY
- Remote job
Alignment Health is seeking a Manager, Customer Experience Support Projects to lead strategic operational initiatives across the Customer Experience organization. You will drive scalable improvements in call center performance, first call resolution, and member issue ownership, working through SME partnerships and matrixed project execution. The role emphasizes cross-functional collaboration, process optimization, and governance to improve CMS metrics, HIPAA compliance, and overall member #J-18808-Ljbffr Alignment Health
Vacancy posted 4 days ago
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