Order Management Specialist

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role

As an Order Management Specialist, Audit, you will help ensure our quote-to-cash processes are accurate, compliant, and scalable by reviewing accounts, resolving system and billing issues, and supporting audit workflows that impact downstream business outcomes. This role is a strong fit for someone who is detail-oriented, analytically strong, and comfortable working across systems and teams to solve moderately complex operational issues.

In this role, you will report into Alexander Shaw (Manager, Order Management Audit). You will work closely with cross-functional partners to improve process quality, support efficient order and account handling, and contribute to a high-performing remote operations environment.

What You’ll Do

• Support Sales and Fulfillment teams through the quote-to-cash process by helping ensure orders, accounts, and related audit activities are completed accurately and on time.

• Use systems such as Salesforce and Zuora to investigate and resolve billing, payment, and account-related issues.

• Review billing accounts and audit records to identify discrepancies, validate data accuracy, and recommend appropriate escalation when needed.

• Partner with cross-functional teams to resolve casework, improve operational workflows, and support scalable process enhancements.

• Communicate status, issues, and findings clearly so stakeholders can make timely decisions and maintain smooth audit operations.

What We’re Looking For

• (Fresh Graduate) with 6 Months - 1 years of experience in order management, audit, finance operations, billing operations, or a related business function.

• A background in Finance or Accounting is preferred, with a solid understanding of billing flows, account analysis, or recurring contract structures.

• Working knowledge of CRM or business systems, preferably Salesforce, and the ability to learn tools such as Zuora quickly.

• Strong analytical skills, accuracy, and attention to detail when working with numbers, account records, and time-sensitive tasks.

• Clear written and verbal communication skills in English, with the judgment to solve issues independently and escalate when appropriate.

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. 

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The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. 

All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.