Office Manager

Kelley | Uustal HR and Operations Role

Kelley | Uustal is a high-performance, highly reputable plaintiff-side catastrophic injury law firm based in Fort Lauderdale, Florida. With approximately 40 employees (and growing), we are building the infrastructure to support expansion into new states while preserving the culture that defines us: accountability, compassion, and excellence.

This is a hands-on role for someone who values structure, clarity, and thoughtful execution. If you are detail-oriented, comfortable navigating sensitive conversations, and motivated to grow within a dynamic professional services environment, we want to hear from you.

The Role

This role sits at the intersection of HR and day-to-day operations. You will be expected to bring solutions, not just identify issues. When matters reach the Chief of Staff, they should be organized, documented, and positioned for thoughtful decision-making. Initially, this role is execution-heavy. Over time, there is opportunity to help streamline, systematize, and maintain the processes that support both HR and office operations.

What You'll Own

• Payroll & Benefits Administration
• Support and audit payroll accuracy (including hours reconciliation across systems) prior to final approval
• Administer benefits enrollment, changes, and annual reviews
• Liaise with our benefits broker and 401(k) provider
• Support coordination of firm-level insurance policies and renewals
• Compliance & Documentation
• Maintain employee records, files, and disciplinary documentation
• Draft written warnings, corrective actions, and summary documentation
• Support internal investigations
• Assist with annual employee handbook upkeep and policy enforcement
• Maintain compliance with federal and state employment laws
• Help ensure consistency in policy application across the firm
• Recruiting, Onboarding & Employee Lifecycle
• Post roles, screen candidates, and coordinate interviews
• Conduct first-round interviews and support hiring funnel execution
• Own onboarding logistics and first-week orientation
• Manage employee setup across systems (HRIS, benefits platforms, etc.)
• Support background and reference checks
• Assist with offboarding processes and documentation
• Employee Relations & HR Execution
• Support performance review processes and attend key HR-related meetings
• Administer employment changes (PTO, schedule adjustments, compensation requests) for approval
• Provide guidance on HR processes and escalate when appropriate
• Provide compliance guidance to managers
• Assist with conflict resolution and employment changes
• Maintain structured documentation of employee interactions and updates
• Office Support & Vendor Coordination
• Coordinate vendor relationships, office services, and workplace needs
• Support office lease coordination and facility-related matters
• Manage office supplies, coordinate systems, and service providers
• Maintain consistency in day-to-day office operations and policies
• Firm Operations & Internal Coordination
• Support firmwide calendar maintenance and communication of updates
• Coordinate firm events, internal initiatives, firmwide communications, and meeting agendas
• Contribute to maintaining organized, reliable internal systems across the firm

What We're Looking For

36 years of HR experience (more senior candidates considered) Experience coordinating payroll and benefits Strong organizational and documentation skills Comfort handling sensitive and high-stakes conversations Professional, composed, and solutions-oriented mindset Interest in growing within a structured, high-accountability environment

Strongly Preferred

Professional services or law firm experience Florida employment law familiarity SHRM-CP certification HRIS experience (BambooHR a plus)

Who You Are

Calm under pressure Direct, fair, and thoughtful Structured in your approach to documentation and follow-through Comfortable having accountability conversations when necessary Able to balance empathy with standards Motivated to contribute to a culture built on clarity and performance You understand that strong HR supports both people and results, and that consistency builds trust

Why This Role Matters

You will work closely with leadership and help strengthen systems. You will play a meaningful role in shaping how our firm grows and scales. This is a high-visibility role inside a firm that holds itself to a high standard.

Our Standard

At our firm, everything comes back to one core truth: WE WIN FOR OUR CLIENTS. That requires exceptional people and aligned systems behind the scenes. If you are smart, humble, structured, and motivated to contribute to something meaningful within a growing firm, we encourage you to apply.

Required Unique Application Process

To be considered for this position, please call View phone number on click.appcast.io and follow the prompt for the next steps in the application process. Please be sure to listen to the message in its entirety. Candidates who fail to complete this process will be disqualified. If you've read this far into the ad, you're likely already ahead of other applicants - congratulations.