Case Management Assistant

The Case Management Assistant supports Extended Caseworkers in both administrative and direct service support to vulnerable populations, including single‑headed households, survivors of domestic and gender‑based violence, older refugees, and youth. The assistant works closely with staff and clients to provide timely and effective services that promote autonomy, empowerment, and long‑term stability. Major Responsibilities Conduct a full assessment using the approved PRIME tool to identify each participant’s barriers, strengths, and needs; develop and maintain an individualized, participant‑centered service plan with clear goals and timelines; monitor progress and update plans as needed; prepare for case closure appropriately. Coordinate and follow up on referrals to internal and external service providers to ensure services are delivered and participants are satisfied. Maintain at least monthly contact with each participant to review goals and adjust plans. Report outcomes according to standards, counting each active participant once per quarter and excluding results from in‑house services only. Provide direct assistance to participants with applications for essential benefits (e.g., cash, food, or medical aid), connecting them to services, referring them to other agencies, and teaching them how to use online systems independently. Record all participant interactions in a tracking system noting date, staff member, and services provided. Assist in implementing workshops on pre‑approved topics such as financial literacy, cultural orientation, and local community resources. Stay up to date on internal policies, procedures, and program protocols to ensure compliance. Participate in team meetings, training, and case conferences; attend all PRIME‑required training and apply content in client services. Perform other duties as assigned by the manager or caseworker. Job Requirements Undergraduate degree with an emphasis in Social Work or an equivalent field of study (equivalent experience may be substituted). One to two years of relevant work experience, primarily in social services, humanitarian relief, public service, or other non‑profit environments. Highly organized self‑starter with proven success handling multiple priorities, making critical decisions, and delivering results in a fast‑paced environment with tight deadlines. Demonstrated success achieving goals and communicating effectively in a multicultural environment. Strong written and oral communication skills. Fluent in English, both spoken and written; additional language proficiency in a predominant local client language is preferred. Proficient in Microsoft Office applications (Word, Excel, Outlook). Commitment to DEI principles and an inclusive work environment. Valid driver’s license, reliable vehicle with current insurance, and ability to travel regularly within the service delivery area. Key Working Relationships Position reports to: Resettlement Manager Internal contacts: other IRC Seattle program teams, IRC Seattle Finance and Operations teams External contacts: Public Health, HopeLink, HealthPoint, DSHS, Social Security Administration, USCIS Working Environment Standard, professional office environment; hybrid remote, office, and field work. Requires at least 2 days in the office. May require occasional weekend and/or evening work. Compensation Hourly: $20.97 – $20.97 (exact offer calibrated by location, experience, and skills). Benefits 403(b) retirement savings plan with employer match and non‑elective contribution (3‑year vesting). Paid sick leave in accordance with policy. Employee Assistance Program (EAP) for confidential counseling and mental health support. US employees eligible for medical, dental, vision, FSA for healthcare and commuter costs, disability & life insurance, and additional paid time off as per role and tenure. Equal Opportunity Employer IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. #J-18808-Ljbffr International Rescue Committee