Flight and Ambulance Communications Center Specialist

Job Description: The Communications Specialist (CS) receives, processes, and transmits communications for patient transport utilizing radios, telephone and computer aided dispatch, (CAD), software in accordance with regulations guided by the Federal Aviation Administration, (FAA), Federal Communications Commission, (FCC), as well as Commission Accreditation of Medical Transport Systems (CAMTS) in addition to state and local EMS agency regulations. Communications Specialists maintain records and Communications Center related documentation of air and ground patient transport requests. They are accountable for the prioritization and coordination of safe and efficient transport, while serving as a liaison between hospitals, public safety and EMS agencies facilitating patients to definitive care.

Essential Functions

• Receives incoming patient transport requests in a hospital or pre-hospital setting.
• Coordinates the closest, safest, and most appropriate asset for transport, while following all appropriate guidelines, policies, and protocols.
• Facilitates positive relationships with referring and receiving facilities and receiving facilities to ensure a safe, coordinated, and expeditious response for emergency services.
• Demonstrates a clear understanding of policies and procedures and executes them as necessary.
• Ensures accuracy and completion of transport documentation.
• Participates in continuing education and required certification.
• Participates in system-wide quality improvement effort to continuously review, evaluate and revise processes for continued improvement.
• Utilizes understanding of medical equipment used and its limitations in a ground transport setting.

Skills

• Communication
• Keyboarding
• Computer Aided Dispatch (CAD
• Medical Terminology
• Customer Service
• Computer literacy
• Maps and tracking

Minimum Qualifications

• Demonstrated dispatch experience with 911 (Public Safety), EMS agency or HUC (Health Unit Coordinator), experience in a hospital environment
• Intermediate computer proficiency
• Typing speed (minimum 40 wpm)

Preferred Qualifications

• One year dispatch experience with 911 (Public Safety), EMS agency, HUC (Health Unit Coordinator), or other experience in a hospital environment.
• Demonstrated experience working in a clinical setting (MA, CNA, Technician, EMT or Paramedic)
• Ability to perform complex tasks, prioritize multiple requests and manages patient transport in a fast-paced environment
• Excellent customer service skills
• Strong verbal and written communication
• Basic medical terminology
• Previous experience with FAA, (Federal Aviation), FCC, (Federal Communication Commission, CAMTS, (Commission Accreditation of Medical Transport Systems), regulations and requirements in a medical transport communications center environment.

Physical Requirements

• Ongoing need for employees to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with providers, colleagues, customers, patients, clients and visitors require employees to verbally communicate as well as hear and understand spoken information, needs and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.

Location:

Work City:

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The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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