Key Accounts Service Project Manager

Role Description

Functions as a Services Team Customer Leader for the assigned Key Account(s). Responsible for the administration, implementation, and management of the service fulfillment processes in its goal of operational excellence. Responsible for the performance of the Service offering to Key Account customers in North America and is accountable for the strategy and achievement of specific account and business objectives. This job is virtual.

• Ensures quality standards of all service operation processes and functions required for execution of work and customer satisfaction.
• Responsible for achieving mission objectives regarding profit and management of resources such as backlog analysis, Work in Progress (WIP), overhead management, etc.
• Transition and roll out meetings with the customers and with the Trane teams involved to achieve favorable service outcomes.
• Monitor, measure, and modify process and process measurements to meet customer needs and business objectives effectively and efficiently.
• Ensure customer reporting is accurate and on time.
• Works with Trane field office and Third-party providers to get quotes, negotiate contracts, and deliver business results to the customers.
• Ensures that vendor approval and compliance is up to date.
• Works as liaison between the customer, business unit/corporate, and service teams to resolve issues.
• Interacts with sales to ensure smooth hand off of projects from the sales process.
• Conducts performance appraisals of the service accounts and suggests ways to improve or better service for a more favorable customer outcome or growth in service with the clients.
• Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and others as needed.
• Oversight of any investigations that might occur for assigned customers to manage proper resolution.
• Reviews project measurements and monitors projects through completion.
• Collaborate across business streams and business units as needed to achieve favorable outcomes for the enterprise.
• Up to 10% travel.

Qualifications

• Bachelor’s Degree in Engineering, Business, or applicable field; or a minimum of seven (7) years of project management, equipment, HVAC or related experience; or an equivalent combination of education and experience.
• Familiarity with HVAC systems and temperature equipment preferred.
• Ability to read, analyze, and interpret plans, specifications, contract documents, control drawings, service bulletins, technical procedure manuals, equipment specifications, and governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from leadership, customers, and service personnel.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Preferred but Not Required: Demonstrated knowledge of lean methodology and its application is a plus.

Requirements

• Compensation Type: Salary
• Annual Base Salary Range or Hourly Base Pay Range: $90,900.00 - $130,059.99
• Incentive Eligible: Yes
• Sales Commission Eligible: No

Benefits

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives.
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match, educational and training opportunities through company programs along with tuition assistance and student debt support.