Manager, Medical Office Assistant (MOA) Team (Fully Remote)
Felix
New York, NY
- Remote job
Lead and coach the MOA team, including Team Leads and Senior MOAs, to deliver high-quality patient and provider support. Manage day-to-day operations, including scheduling, queue monitoring, and SLA ownership across 7-day coverage. What You'll Do: Drive people leadership: 1:1s, performance reviews, professional development, and hiring. Optimize workflows and prepare the team for new launches using data and cross-functional collaboration. What We're Looking For: 5+ years in healthcare operations with 3+ years managing frontline teams. Data-driven mindset with strong understanding of patient privacy (PHIPA/PIPEDA). Full medical, dental, and vision benefits. 3 weeks vacation, maternity/paternity policy, and stock option grant. Felix Felix is a digital healthcare company providing online treatment, prescription delivery, and ongoing care across daily health categories. As Canada's first end-to-end healthcare experience, Felix is a fast-growing scale-up focused on making healthcare accessible and enjoyable for all Canadians. #J-18808-Ljbffr Felix
Vacancy posted 2 days ago
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