Administrative Services Coordinator

Administrative Services Coordinator

King County's Office of Risk Management Services is seeking a self-motivated and resourceful individual to join our team. The Administrative Services Coordinator position provides customer service to the public, supports the administration of division programs, and coordinates a variety of administrative projects and systems. This role requires someone who is highly organized, detail-oriented, and comfortable handling technically complex assignments. The ideal candidate is team-oriented, proactive, and identifies their success through the success of the organization. This position offers an excellent opportunity to apply and develop skills in project management, administrative support, customer service, data processing, financial management, workflow coordination, and collaborative teamwork.

The Office of Risk Management Services provides both internal and external services that help King County operate responsibly, transparently, and effectively. Our work includes:

• Claims Investigating and resolving claims made against King County quickly and fairly.
• Insurance Managing the County's self-insurance program and purchasing additional coverage as needed.
• Contracts Guiding departments on insurance requirements and assisting with complex contractual claims.
• Recovery Services Seeking reimbursement for damages or injuries caused to King County by negligent third parties.
• Enterprise Risk Management (ERM) Identifying risks and supporting departments with data, consultation, and action planning.
• Finance & Administration Delivering financial, budgeting, and administrative support for the division.
• Open Government Advancing government transparency through the Public Records Program, Ethics Program, Financial Disclosure, and Lobbyist Disclosure.

To learn more about ORMS, visit our website.

The successful candidate for this position will at a minimum, be able to demonstrate skill and ability to:

• Set-up tort and recovery claims, read and summarize claimant statements, and handle sensitive and confidential information appropriately;
• Identify and recommend improvements to claims system workflows; participate in testing and validating system modifications to ensure accuracy and operational effectiveness;
• Respond to public records inquiries and initiate requests within the agency's records management system;
• Provide customer service to internal and external customers via telephone, email, and in-person interactions, including resolving sensitive or complex situations with professionalism and sound judgment;
• Perform financial support duties, including payment plan setup and management, assistance with Accounts Payable, Accounts Receivable, and Payroll;
• Review and approve Purchasing Card (P-Card) transactions and maintain documentation to support audit and compliance standards;
• Coordinate travel requests and process employee reimbursements;
• Assist in coordinating team workload, monitoring task completion, and supporting effective communication to advance section goals and projects;
• Participate in strategic planning activities and support the development, implementation, and revision of agency policies, procedures, and administrative systems;
• Contribute to the planning, coordination, and administration of assigned programs or projects;
• Assist with data collection, validation, and analysis, and prepare summary reports to support operational decision-making and program evaluation;
• Assist in the development and/or revisions to administrative systems, develop monitoring and tracking systems to support work activities; administer and monitor such systems;
• Represent the division on internal committees, workgroups, or task forces as assigned;
• Maintain accurate and organized records across multiple electronic databases in accordance with records management requirements;
• Perform other duties and responsibilities as assigned.

You would be great for this role if you:

• Have experience providing high-level administrative support;
• Have experience working with large amounts of data, using multiple databases, and ensuring accuracy through consistent data entry, verification, and quality-control practices;
• Have experience working with financial records, including researching, troubleshooting, and processing invoices, credit card expenses, and payroll transactions;
• Demonstrate strong time-management skills, the ability to adapt to shifting priorities, manage multiple tasks and projects simultaneously, meet tight deadlines, and produce high-quality work products.
• Regularly take initiative by identifying opportunities to streamline or improve administrative, financial, or operational processes, and proactively implementing enhancements that increase efficiency, accuracy, and overall service quality.
• Work effectively both independently with minimal supervision and collaboratively as part of a team to manage shared workload;
• Establish and maintain effective working relationships and communicate respectfully with individuals from diverse backgrounds.
• Provide excellent customer service while professionally managing difficult or sensitive situations on a regular basis;
• Demonstrate strong communication and interpersonal skills and possess solid knowledge of proper grammar, usage, and spelling.
• Proficient with Microsoft Office Suite (including MS Excel) and are comfortable with the use of technology and office productivity software in your daily work.
• Have experience managing SharePoint and Microsoft Teams sites and maintaining records in Content Manager.

Work schedule: This position is non-exempt from the provisions of the Fair Labor Standards Act and is overtime-eligible. Employees are paid on a bi-weekly schedule, every other Thursday, comprising a 40-hour workweek, normally 8:00 a.m.-5:00 p.m., Monday through Friday.

Work location: The Office of Risk Management Services is located at the King Street Center at 201 S. Jackson St. Seattle, WA 98104. The work associated with this position will be performed or conducted through a combination of teleworking and onsite work and meetings. Employees will have access to shared workspaces at King Street Center. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

The recruitment for this position is open to all qualified applicants. A completed King County Application is required. We highly recommend that you also provide a cover letter and resume, however, cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.

If you have any questions, please contact Karina Cordova, Human Resource Analyst, by e-mail at View email address on click.appcast.io or by phone at View phone number on click.appcast.io.

This recruitment is an effort to fill our immediate vacancies as well as create a hire list that will be used for any positions that become vacant within the next 6 months, including additional Term Limited Temporary (TLT), Short Term Temporary (STT) and Career Service (CS) positions.

Forbes named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play. Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.