Accounts Receivable Specialist

Accounts Receivable Specialist (Restoration)

The Accounts Receivable Specialist is responsible for resolving complex accounts receivable matters that require advanced analysis, insurance claim negotiations, operational collaboration, and strategic problem solving. As a key member of the Accounts Receivable Center of Excellence (COE), this role partners closely with Collections Specialists, Operations, Estimating, Accounting, and Leadership to identify and remove barriers preventing timely payment.

Unlike traditional collections, this position focuses on investigating root causes, negotiating complex insurance claims, resolving documentation and operational issues, and improving the overall collectability of accounts across multiple restoration brands. Success in this role requires restoration industry knowledge, critical thinking, strong negotiation skills, and the ability to influence outcomes while preserving exceptional customer and business relationships.

Key Responsibilities

• Serve as the primary resource for complex accounts requiring insurance negotiations, operational intervention, documentation review, or advanced problem solving.
• Negotiate claim settlements with insurance carriers by reviewing estimates, supporting documentation, industry standards, and applicable claim information to achieve timely and appropriate financial resolution.
• Analyze outstanding accounts to identify root causes of payment delays and develop strategies to remove barriers preventing collection.
• Review estimates, invoices, project documentation, photographs, contracts, supporting records, and related documentation to ensure accounts are accurate, defensible, and positioned for successful resolution.
• Research applicable laws, lien rights, public records, industry resources, and other supporting information to strengthen negotiations and assist with complex collection matters.
• Partner with Operations, Estimating, Accounting, Leadership, and Collections Specialists to resolve project issues, documentation deficiencies, customer concerns, and operational challenges affecting payment.
• Provide guidance and support to Collections Specialists by assisting with escalated accounts, sharing industry knowledge, and recommending effective resolution strategies.
• Identify trends impacting collections and collaborate on process improvements that strengthen operational workflows, improve collectability, and support the continued development of the Accounts Receivable Center of Excellence.
• Maintain detailed documentation of negotiations, account activity, settlement discussions, research findings, and recommended next steps.
• Support multiple brands and service lines while promoting consistency, operational excellence, and best practices across the organization.

Qualifications

• Three (3) or more years of experience in Accounts Receivable, Insurance Claims, Restoration, or a related field.
• Restoration industry experience strongly preferred.
• Working knowledge of restoration workflows, estimating principles, insurance claims, and restoration documentation.
• Understanding of IICRC standards, restoration terminology, and industry best practices.
• Experience negotiating with insurance carriers and resolving complex account issues.
• Strong analytical, research, critical thinking, and problem-solving skills.
• Excellent communication and relationship-building skills with the ability to influence outcomes while maintaining professionalism.
• Ability to research applicable laws, lien rights, public records, supporting documentation, and industry resources.
• High attention to detail with exceptional organizational and documentation skills.
• Proficiency with Microsoft Office, including Excel.
• Experience with Xactimate, XactAnalysis, DASH/Restoration365, Sage Intacct, or similar restoration software preferred.
• Ability to manage multiple priorities while maintaining confidentiality, accountability, and professionalism.

What Success Looks Like

Successful Accounts Receivable Specialists understand that resolving complex receivables requires much more than collecting payment. They approach each account with curiosity, critical thinking, and a solution-oriented mindset, working to identify the underlying issues preventing financial resolution.

They build strong partnerships across Operations, Estimating, Accounting, and Leadership while supporting Collections Specialists with complex account strategies and industry expertise. They communicate professionally with customers, insurance carriers, and internal stakeholders, protecting valuable business relationships while advocating for appropriate payment.

The most successful specialists demonstrate a commitment to continuous learning by expanding their knowledge of restoration operations, insurance claims, IICRC standards, estimating practices, documentation requirements, applicable laws, lien rights, and industry trends. They embrace change, contribute ideas that improve organizational performance, and help shape the future of the Accounts Receivable Center of Excellence.

Why Join Our Team

The Accounts Receivable Center of Excellence (COE) brings together specialized professionals dedicated to improving financial performance through operational partnership, insurance expertise, and process excellence.

As an Accounts Receivable Specialist, you'll work on the organization's most complex accounts while collaborating with cross-functional teams to solve problems, improve workflows, and support multiple restoration brands. You'll have the opportunity to expand your industry expertise, contribute to meaningful organizational improvements, and play a key role in advancing the future of restoration Accounts Receivable.

Benefits

• Choice of 4 medical plans with one at $0 payroll cost for the Employee
• FSA medical and dependent spending account
• HSA available with high deductible plan
• Vision and Dental Insurance (2 dental plans to choose from!)
• Company paid Long/Short term Disability
• Company Paid Life Insurance $25k
• 401k with company matching
• Ancillary Benefits (Hospital, Critical Illness, Accident)
• Paid time off and Holidays
• 401(k): Company match up to 6% (100% on the first 1%, then 50% on the next 5%). Employer contributions are fully vested after two years of service.