Arbitration Administrator

Job Description

Job Description

About Us

ADESA, a Carvana-owned company, currently operates in over 50 locations throughout the US. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services, including repair, reconditioning, and auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America, from retail to commercial, OEM & more.

We work in a service industry and embrace a "we" versus "I" culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.

We're excited about the future! As an industry leader, ADESA is poised for a multi-year expansion, including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA!

Role and Team

• Reporting to the Inspection Manager or another designated manager, you will be responsible for resolving vehicle representation differences between buyers and sellers.

Responsibilities

• Inspection Oversight: Oversee the quality and throughput of vehicle inspections to ensure accuracy and consistency across all reports.
• Pipeline Management: Actively manage the WIP (Work-In-Progress) pipeline to ensure vehicles move efficiently through the inspection and arbitration process.
• Arbitration Resolution: Resolve differences between buyers and sellers arising from representations made on the auction block, including mechanical, cosmetic, or disclosure issues.
• Hands-on Quality Control: Conduct hands-on vehicle inspections when needed to verify vehicle condition and ensure high-quality standards are maintained.
• Customer Liaison: Act as a professional point of contact for internal and external customers, providing prompt and courteous service regarding arbitration transactions and dispute resolution.
• Technical Compliance: Understand and enforce the auction's arbitration policies, NAAA guidelines, and jurisdictional requirements.
• Third-Party Coordination: Coordinate third-party inspections as required and maintain accurate record-keeping for all arbitrated units.
• Reporting & Documentation: Maintain precise records of arbitration outcomes and provide status updates on the inspection pipeline to leadership.
• Safety & Compliance: Ensure all company policies, safety protocols, and state/federal laws are followed at all times.
• Other Duties: Perform any other duties assigned by the designated manager.

Skills and Attributes

• Technical/Mechanical Knowledge: Strong understanding of vehicle mechanics and the ability to perform basic diagnostic determinations.
• Conflict Resolution: Exceptional ability to negotiate and resolve disputes between parties in a professional and unbiased manner.
• Analytical Thinking: Strong problem-solving skills with the ability to interpret inspection reports and auction rules.
• Communication: Excellent verbal and written communication skills to effectively interact with buyers, sellers, and internal teams.
• Organizational Excellence: Proven ability to manage a high-volume WIP pipeline and multitask while maintaining strict attention to detail.
• Customer Focus: Professional presence with a commitment to providing a high-quality, customer-focused auction experience.

Qualifications

• High School diploma or GED preferred
• Previous automotive auction, inspection, or mechanical experience required.
• Must be 18 years of age and have a valid driver's license that meets the requirements
• Able to safely drive a variety of makes/models/sizes of vehicles
• Proficiency with computer systems, mobile inspection tools, and internal inventory databases.

ADESA Values

• Our Next Customer May Be Your Mom : Every customer deserves the same level of care and respect one would give to their own mother.
• We're All in This Together : The company is unified by the shared goal of providing fantastic customer experiences, achieved through mutual trust, respect, and understanding.
• There Are No Sidelines : Employees are encouraged to be proactive, work hard, and take ownership of what needs to be done in a fast-paced environment.
• Be Brave : Employees should not fear taking risks, pushing themselves outside their comfort zones, or being decisive, even if they stumble along the way.
• Zag Forward : The company empowers creative and passionate thinking to find meaningful ways to be different and deliver amazing experiences.
• Don't Be a Richard : A simple guiding principle to act appropriately and professionally.
• Stay Scrappy : This value rejects mediocrity and "good enough," pushing employees to do more with less to pass savings on to customers.

ADESA Benefits and Perks

Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!

Other Requirements

To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

• The physical activity requirements of the position range from Medium to Heavy Physical Work . 
• Constant - standing, watching, touching, listening, walking, talking
• Frequent - bending, stooping, kneeling, lifting, grasping, pushing, pulling
• Potential – running, jumping, yelling or other rapid or forceful movement in emergency situations
• Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions . 

Physical Working Conditions

This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors, and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.

To be able to do your job at ADESA, you must be able to read, write, speak, and understand English. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal Stuff

Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

ADESA is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  ADESA also prohibits harassment of applicants or employees based on any of these protected categories.

Please note that this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.