Administrative Support Specialist EMPACT

Administrative Support Specialist

EMPACT- Suicide Prevention Center, part of the La Frontera Arizona family, is an industry leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an EEO/AA Employer.

What You'll Do

The Administrative Support Specialist is responsible for the scheduling of the Call Center and Mobile Crisis teams to assure both programs have the coverage required by contractual agreements.

Essential Responsibilities

• Familiarity with the program contractual expectations to ensure fulfillment of requirements for scheduling of the Call Center and Mobile Crisis teams.
• Track and fill shifts as needed per the programmatic needs.
• Outreach to staff for shift coverage paying attention to program experience requirements.
• Constant communication with supervisors if there is no shift of coverage to recommend and discuss strategies for coverage.
• Support hiring of employees across the crisis department to include scheduling of interviews, reference contacts and tracking hiring process.
• Assistance with other programmatic needs as assigned.

What You'll Provide

• High School Diploma or GED
• Minimum of 5 years in a Clerical/Admin role
• Effective written and verbal communication skills with proven organizational and interpersonal skills.
• Strong analytical and problem solving skills, attention to detail, and independent judgment.
• Working knowledge of Microsoft Office products.
• Ability to juggle multiple projects and make immediate adjustments to work flow /task. Ability to be proactive and anticipate needs.
• Skill in maintaining relationships across all levels of the agency and community.
• Ability to work well under deadline pressure in a fast paced environment supporting several Behavioral Health programs.
• Ability to maintain confidentiality in dealing with issues of a sensitive nature.
• A valid AZ Driver's License with no major infractions in past 39 months is required.

Additional Requirements and Responsibilities

• Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender or sexual orientation.
• Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency.
• Maintain a professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners.
• If driving while on agency time or on agency business, a valid Arizona driver license and appropriate liability insurance and approval for liability coverage with EMPACT - SPC's liability insurance carrier is required. At time of hire, a 3-year state driving record with no major infractions or excessive driving violations/tickets is required.
• Attend meetings, training, and agency activities and events outside of regularly scheduled work hours upon request.
• Maintain compliance with required training.
• Additional duties as assigned by supervisor or member of management.

What We'll Offer

(Full-time employees)

• Generous PTO
• 10 paid holidays per year
• Medical plans (4 choices)
• Dental plans (2 choices)
• Vision plans (2 choices)
• 403(b) retirement plan
• Retirement Allowance
• Company paid Life/AD&D and Long-term Disability
• Voluntary additional Life and Short-term Disability
• Tuition Reimbursement
• Elder Care assistance
• Pet Insurance and much more!

EMPACT-SPC is licensed by the Arizona Department of Health Services, and accredited by the American Association of Suicidology (AAS) AND The Commission on Accreditation of Rehabilitation Facilities (CARF).

EMPACT-SPC/La Frontera Arizona provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

All employees of EMPACT-SPC and La Frontera Arizona are employees "at will" as that term is understood in the State of Arizona. This means that employment may be terminated at any time without prior notice and for no stated reason.

EMPACT-SPC/La Frontera Arizona reserves the right to modify position descriptions as needed and without notice. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.