AEM Authoring Team Lead - Marketing Delivery

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.Need Help?If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).Regular or Temporary:RegularLanguage Fluency: English (Required)Work Shift:1st shift (United States of America)Please review the following job description:Truist is seeking an experienced and execution-focused AEM Authoring Team Lead to oversee the delivery of high-quality digital content experiences within Adobe Experience Manager (AEM). This role leads a team of AEM Authors and is responsible for ensuring accurate, timely, and compliant execution of web and landing page experiences that support marketing and business priorities.This role sits within the Marketing Delivery organization and serves as a key bridge between strategy and execution—translating requirements into scalable content delivery practices while driving consistency, quality, and operational efficiency across the AEM authoring function.The ideal candidate brings deep AEM expertise, strong people leadership skills, and a proven ability to manage high-volume digital delivery in a structured, regulated environment and partner with teammates to build the future-state content delivery ecosystem.Key ResponsibilitiesTeam Leadership & Delivery OversightManage a team of AEM Authors responsible for digital content execution & deliverySupport the assignment and prioritization of work across the team to ensure deadlines, SLAs, and business objectives are consistently metAbility to cover for teammates and hands-on guidance and support for complex or high-visibility content buildsEstablish and maintain authoring standards, best practices, and quality expectationsMonitor team performance, workload balance, and delivery health across initiativesAEM Authoring & Content Execution OversightPlayer-Coach approach that authors and publishes as well as oversees the creation, editing, and publishing of web pages and digital experiences in AEM for the teamEnsure proper use of templates, components, content fragments, and metadataValidate adherence to UX, brand, SEO, and accessibility standardsSupport advanced page builds, personalization setups, and complex component configurations as neededEnsure accurate content rendering across devices, browsers, and environmentsDigital Content Delivery & OperationsPartner with Digital Strategists, Channel Leads, Marketing Managers, and UX teams to align on priorities, timelines, and deliverablesLead intake, estimation, and planning processes for AEM-driven initiativesDrive consistency in content delivery workflows, including approvals, publishing, and release managementIdentify opportunities to scale content production through reusable components and process improvementsSupport personalization, localization, and campaign-driven content executionCollaboration & Stakeholder EngagementEffectively work within cross-functional teams (Audience Builders, Creative, Legal, MarTech and Product Partners)Ensure content meets compliance and regulatory standards, particularly in financial servicesFacilitate communication across stakeholders to resolve blockers and align on delivery expectationsParticipate in agile ceremonies, roadmap discussions, and delivery reviewsMaintain clear documentation of standards, processes, and delivery artifactsExperience modernizing digital content delivery through systems, automation and AI partnering closely with Business, Product and MarTech partners.Quality Assurance & Continuous ImprovementEstablish and enforce QA standards across all content builds (links, rendering, accessibility, functionality)Implement structured QA processes and checkpoints across the teamIdentify recurring issues and drive root-cause resolution and process improvementsEnable A/B testing and optimization by ensuring accurate implementation of variationsPromote continuous improvement in tools, templates, and workflowsGovernance, Risk & ComplianceEnsure adherence to digital governance, accessibility (WCAG), and privacy policiesOversee compliance with legal and regulatory requirements for all published contentSupport audit readiness through documentation, approvals, and structured workflowsEnsure proper handling of disclosures, customer-facing messaging, and regulated contentPartner with Legal and Risk teams to maintain compliant authoring practicesRequired QualificationsBachelor’s degree in Marketing, Communications, Digital Media, or related field (or equivalent experience)7+ years of experience in digital content authoring, web content management, or digital delivery2+ years of experience leading or mentoring a team in a digital or marketing delivery environmentDeep hands-on experience with Adobe Experience Manager (AEM Sites)Strong understanding of component-based authoring, templates, metadata, and publishing workflows and Content as a Service / Content Supply Management.Proven ability to manage multiple concurrent initiatives and deadlinesStrong attention to detail and commitment to high-quality executionPreferred QualificationsExperience in financial services, banking, or other highly regulated industries (strongly preferred)Familiarity with accessibility standards (WCAG), SEO best practices, and UX principlesExperience working in Agile or scaled delivery frameworksWorking knowledge of HTML/CSS and front-end concepts for troubleshootingFamiliarity with Adobe Experience Cloud tools (Analytics, Target, AEP, ODE)Experience supporting personalization, testing, and optimization initiativesExperience driving operational improvements and scaling content production capabilitiesKey CompetenciesStrong leadership and team development skillsExecution-focused with a strong sense of ownership and accountabilityExcellent organizational and prioritization capabilitiesEffective communicator with strong stakeholder management and relationship building skillsProblem-solving mindset with the ability to navigate complexity and remove obstaclesProcess-oriented with a focus on scalability, consistency, and continuous improvementGeneral Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.EEO is the LawE-VerifyIER Right to WorkJob SummaryJob number: R0115912Profession: Technology