Mid-Market CSM
Nectar
Job Description
Job Description
As a Mid-Market Customer Success Manager, you will play a crucial role in driving customer satisfaction, retention, and expansion. Your primary responsibilities will include overseeing the customer onboarding process, providing ongoing support, and driving product adoption. You will also work closely with our sales and product development teams to mitigate churn risks and provide valuable customer feedback.
What is Nectar?
Great company culture doesn't happen by accident. It's built through consistent recognition, meaningful rewards, and moments that make people feel genuinely valued and engaged. Yet in most organizations, recognition is inconsistent, and often overlooked. Nectar changes that. Nectar is a 360 employee recognition and rewards platform that makes recognition a part of the everyday rhythm of work. We empower team members, managers, and leaders alike to celebrate great work, reinforce core values, and reward the people who drive the business forward. The result is a more connected, engaged, and motivated workforce.
Role Responsibilities:
- Must be able to be able to work from our offices in Lehi, UT
- Overseeing the customer onboarding process and ensuring successful adoption of the software
- Providing ongoing support to customers, including answering questions and resolving technical issues
- Developing and implementing a customer success plan for each customer to drive product adoption and increase customer satisfaction
- Monitoring customer usage and proactively identifying opportunities for upsell and expansion
- Working closely with the sales team to identify and mitigate potential churn risks
- Collaborating with the product development team to provide customer feedback and suggest product improvements
- Analyzing customer data to identify trends and opportunities for improvement
- Maintaining a deep understanding of the software and its features to effectively communicate its value to customers
Experience & Skills:
- Experience in customer success management, technical account management, or a related field
- Experience working with software products and a deep understanding of the software development lifecycle
- Excellent communication and customer service skills
- Strong analytical and problem-solving skills
- Ability to work with ambiguity, both independently and as part of a team
- Familiarity with customer success metrics and how to measure them
- Familiarity with technical systems and processes is a plus
- Experience with Planhat, Hubspot, or other CRM software is a plus.
Vacancy posted 10 days ago
Similar jobs that could be interesting for youBased on the Mid-Market CSM in Lehi, UT vacancy
- ...as the primary relationship owner for a portfolio of existing mid-market gas station accounts. Build trust with owner-operators through... ...industry. This isn't a company where you're the 400th CSM hire working a narrow slice of a mature product — you'll have outsized...SuggestedContract work
Piston Technologies
Lehi, UT4 days ago - ...Job Description Job Description As a Mid-Market Customer Success Manager, you will play a crucial role in driving customer satisfaction, retention, and expansion. Your primary responsibilities will include overseeing the customer onboarding process, providing ongoing...Suggested
Nectar
Lehi, UT9 days ago - ...to do meaningful work, influence outcomes, and grow alongside a company that’s ready to move fast, you’ll feel at home at MX.As a Mid-Market Account Executive you will carry quota for our strategic accounts, be part of a high achieving hunter direct-sales team working...SuggestedWork at officeRemote work
- ...meaningful work, influence outcomes, and grow alongside a company that's ready to move fast, you'll feel at home at MX. As a Mid-Market Account Executive you will carry quota for our strategic accounts, be part of a high achieving hunter direct-sales team working...SuggestedRemote work
Mx Technologies
Lehi, UT4 days ago - ...generation through to close and deliver against your net-new revenue targets. Responsible for the end-to-end sales cycle for prospective mid-market customers, building strong relationships with customer champions and economic buyers. Daily activities will include prospecting,...SuggestedFull timeWork at officeNight shift
Rocketlane
Lehi, UT2 days ago $188.9k - $227k
...Mid-Market Account Executive - AP Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businessesfrom startups to established brandsmake smarter decisions...Temporary workWork at officeRemote workFlexible hours- ...building technology that strengthens human connection in a digital-first world and we're just getting started. About This Role A Mid-Market Customer Success Manager is a strategic and supportive partner for our customers at every stage of the account cycle process....Remote jobFull timeLocal area
- ...Job Description Job Description About Boostly Boostly is the leading marketing platform for restaurants, empowering restaurant locations to unlock the value of their customer data and drive unprecedented revenue growth. Our gamified, behavioral-based marketing experiences...Work at officeShift work
Boostly
Lehi, UT12 days ago - ...including 8VC, Matrix Partners, and Nexus Venture Partners. The CSM will play a key role in ensuring customers derive maximum value... .../campaigns, to identify gaps in product usage/adoption across mid-market and Enterprise customer segments and course-correct as...Full timeWork at officeFlexible hoursNight shift
$75k
...Account Executive- Small Market Lehi, Utah, United States NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails...Immediate startFlexible hours- ...ensuring clients understand, have adequate training on, and are utilizing Avetta’s products to achieve the maximum benefit.Provide marketing with reference to customers, Client Success anecdotes, data-rich trends and observations about changes in our client base and...Work experience placementWork at office3 days per week
$74.77k - $99.7k
...to the masses. POSITION SUMMARY At Sunrun, we are building a future where clean energy is the standard. As the Manager of Customer Marketing, you will work cross-functionally with Sales, Product, and Business Development teams to drive demand and increase lifetime...Work at officeSunrun
Lehi, UT1 day ago$185 per hour
...move between agencies, DONs know each other from the field. One customer who'd genuinely recommend their EHR is a growth channel no marketing budget can buy. One customer who churns badly is a story that follows us for years. You sit exactly on that fulcrum. Our pricing...Flexible hoursEnzo Health
Lehi, UT4 days ago$63k - $77k
...sales organization. Monitor conversion trends and provide feedback to improve consult quality and outcomes. Partner with Sales, Marketing, and Partnering leadership to continuously optimize results. Reporting & Accountability Track and report partner activity,...Full timeRemote workHome officeeAssist Dental Solutions
American Fork, UT1 day ago$80k - $100k
...competing for prime placement, recommended vendor status, and budget priority (funded, staffed, calendared initiatives; tracked co-marketing/MDF spend) across every partner ecosystem Drive co-selling and joint go-to-market: account mapping, partner-led calls, Sales...Work at officeVidea
Lehi, UT4 days ago- ...and performance challenges. What will I need to thrive in this role? ~2–4 years experience in creator partnerships, influencer marketing, affiliate management, or social commerce. ~ Proven track record managing creator or talent relationships in a results-driven...Casual workLocal area
Pattern
Lehi, UT5 days ago - ...service, support, renewals, and expansion efforts. This position as a CSM is part account management, part customer service, part sales,... ...that energizes those around you ~ BS/BA in Business, Marketing, Finance, Economics, or related field Perks of being a MVer...Full time
Motivosity
Lehi, UTa month ago $10 per hour
...moving fast while putting quality first. Remote‑first, flexible work environment across North and South America. Stellar product‑market fit with tons of customer love. All star team with diverse backgrounds to collaborate with and learn from. Canals.ai is an equal...Remote workFlexible hours- ...comes to retail, we’re their biggest champion. Here is where you come in. We’re looking for a Full Stack Account Executive (SMB + Mid-Market) with a sales automation focus. We have a stable customer base and are focused on building new automation that will strengthen...Full timeFlexible hours
Clientbook
Lehi, UT2 days ago $45k - $55k
Overview We help over 2,000 healthcare and legal practices grow through our all-in-one digital marketing and AI-powered Success Center platform. Our Customer Success Managers, internally referred to as Marketing Coaches, are strategic growth advisors—helping clients achieve...Full timeCasual workLocal areaRemote workFlexible hours- ...teams to solve customer challenges and execute corporate objectives. Education & Travel Readiness: Bachelor's degree in Business, Marketing, or a related field, and the ability to travel up to 30% for strategic on-site client reviews. BENEFITS We believe you do...Full timeWork at officeFlexible hours
LVT
American Fork, UT3 days ago - ...Translate marketing strategy and leadership vision into project plans, action items, timelines, and accountability Coordinate deliverables and dependencies across paid search, paid social, email/CRM, wholesale, retail, PR, influencer, UGC, and creative/brand/video Own...Contract workWork experience placementWork at officeShift work
Jobtailor
Lehi, UT2 days ago - ...operating principles and are energized by our mission, Podium will be a great place for you! We are seeking a talented and driven Marketing Operations Manager to join our team. This role will play a crucial part in optimizing our marketing system strategies, enhancing operational...Temporary workSummer holidayLocal areaRemote workWeekend work
Podium
Lehi, UT18 hours ago - ...Strategist? Manage and delegate the creation of PPC and display campaigns across Amazon, Walmart, Google, Facebook, etc. Perform market research to build tailored and relevant full-funnel strategies for clients Nurture partner relationships by meeting regularly to...Full timeCasual workWork at officeLocal areaRemote work2 days per week
Pattern
Lehi, UT1 day ago - ...The Role: We're looking for a Senior Growth Marketing Manager who can take marketing strategy and turn it into measurable business growth. You will be responsible for developing and executing integrated go-to-market (GTM), account-based marketing (ABM), and demand...Work at officeWork from home
Boostability
Lehi, UT4 days ago $70k - $100k
...candidate will be a central hub between our sales, operations, marketing and finance teams, ensuring flawless execution of retail and distributor... ...to a mission-driven compan Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job...Full timeBuilt Brands
American Fork, UT4 days ago- Description Vasion is looking for a Senior Growth Marketing Manager that exemplifies our core values and wants to be part of our growing team. We are committed to making digital transformation attainable to everyone by building an affordable, integrated SaaS solution that...Work at officeWorldwideFlexible hours
Vasion, Inc.
Lehi, UT4 days ago - ...three years ahead of everyone else in government approvals. This lets us build product experiences that are simply unmatched in the market. Instead is backed by Conviction, IRIS (the largest tax software provider in the UK), Skylark, Aprio, and many of our partners...
Instead
Lehi, UT2 days ago $160k - $250k
...seeking a Commercial Account Executive for SmartSense, covering the Midwest remotely, with emphasis on food service. You will win mid-market and enterprise customers, build pipelines, and guide deals from discovery to close. Travel up to 50% domestically (Midwest,...Base plus commissionRemote workDigi Axess
Lehi, UT18 hours ago- ...DoorDash, StockX, and Uber. Our marketplace operates in all 50 states, and we’re just getting started! About the Role As our Marketing Operations Specialist, you’ll help scale one of Neighbor’s most important growth channels: Google Maps. This role is highly execution...Work experience placementInternshipLocal area
Neighbor
Lehi, UT10 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Mid-Market CSM. Be the first to apply!
Related searches
- insurance customer service manager Lehi, UT
- director customer care Lehi, UT
- csm Lehi, UT
- customer service supervisor Lehi, UT
- customer service executive Lehi, UT
- manager customer experience Lehi, UT
- sales customer service manager Lehi, UT
- manager customer success team Lehi, UT
- customer onboarding manager Lehi, UT
- director customer relationship management Lehi, UT