Business Development Representative

Job Description

Job Description

Be the Voice That Starts the Customer Experience!

At Grote Automotive, our Call Center Representatives are often the first voice a customer hears — and that first impression matters!

Grote Automotive is looking for motivated, experienced Business Development Representatives (BDRs) who know how to connect with people, build relationships, and turn opportunities into results.

Our BDRs play an important role in the customer experience and the success of our dealership. This position requires strong communication skills, consistent follow-through, and a genuine desire to help people.

We're looking for individuals who take pride in their work, thrive in a goal-oriented environment, and understand that success comes from more than just making calls, it comes from creating meaningful connections, recognizing opportunities, and following through. If you're experienced, dependable, and ready to bring your skills to our team, we want to hear from you.

$16 - $18 hourly

As a Call Center Representative, you’ll be an important part of creating a great customer experience from the very first conversation. Your day may include:

• Answering incoming calls — greet customers with a friendly, professional attitude and make them feel welcome.

• Helping customers — answer questions, provide information, and make sure they get the help they need.

• Following up with customers — stay connected and help turn conversations into appointments and opportunities.

• Keeping things organized — accurately document calls, customer information, and follow-up activity.

• Growing your skills — learn, improve, and take on new opportunities as you build your career.

No two calls are exactly alike, and that’s part of what makes the job fun!

• Previous experience in a Business Development Center (BDC), BDR, call center, automotive, sales, or appointment-setting role preferred. Dealership BDC experience is a strong plus.

• Excellent verbal and written communication skills, with the ability to build rapport and communicate confidently with a variety of customers.

• Demonstrated ability to follow up consistently, manage multiple leads, and turn customer conversations into scheduled appointments.

• A goal-oriented mindset with a desire to meet performance expectations, improve results, and contribute to team success.

• Comfortable handling objections, navigating customer concerns, and maintaining professionalism in challenging conversations.

• Self-motivated and dependable, with a strong work ethic and the ability to stay productive without constant supervision.

• Coachable and receptive to feedback, with a willingness to learn, adapt, and continuously improve.

• Proficient with computers and comfortable learning customer relationship management (CRM) software, dealership systems, and digital communication tools.

• A team-first attitude, positive approach, and genuine commitment to delivering an excellent customer experience.

At Grote Automotive, we’re committed to putting the fun back in car buying. We believe purchasing and servicing a vehicle should be stress-free and centered around exceptional customer care. From sales to service, our team works together to create a positive experience for every customer who walks through our doors. We pride ourselves on a fast-paced, supportive environment where employees are valued, growth is encouraged, and great service always comes first.

Why Join Our Team?

We believe great employees deserve great benefits. That's why we offer:

• Comprehensive Health Insurance
• Dental & Vision Coverage
• Basic & Voluntary Life Insurance
• 401(k) Retirement Savings Plan
• Paid Vacation
• Career Growth & Advancement Opportunities
• Supportive Team Environment

Join a company that values your hard work and invests in your future.