Desktop Support

Job#: 3045812 Job Description Desktop Support Location St. Paul, Minnesota (Onsite) Role Overview This position provides in-person, walk-up technical support to associates. The role delivers frontline IT support for employee devices, operating systems, productivity software, and collaboration tools. The technician will triage and resolve incidents and requests, perform hands-on troubleshooting, support meeting and event A/V needs, and contribute to knowledge documentation. Key Responsibilities Provide walk-up and scheduled in-person support for associates. Deliver a professional and patient customer experience. Explain technical issues in user-friendly language. Support Windows, macOS, Android, and iOS devices. Provide hands-on support for laptops, desktops, printers, and peripherals, including device support and asset management. Install, configure, and troubleshoot the Microsoft 365 Suite and other applications. Perform basic troubleshooting for end-user and SAP account support. Log, update, and document incidents and perform ticket triage in ServiceNow. Create and maintain Knowledge Base articles. Support meeting and event audio/visual needs and participate in project support. Coordinate with vendors for repairs and conference-room troubleshooting. Required Qualifications 1-3 years of experience providing in-person end-user technical support in a service desk or help desk environment. Hands-on experience supporting employee hardware and software in both Windows and macOS environments. Proficiency with Microsoft productivity applications. Experience working in a ticketing system such as ServiceNow. Demonstrated customer service and communication skills. Ability to visit both St. Paul and Eagan locations as needed. Preferred Qualifications Experience with Bomgar, Nexthink/Amplify, Intune, or Jamf. Experience creating IT Knowledge Base content. Experience coordinating with third-party vendors. Work Environment This role involves a combination of desk-based work and hands-on troubleshooting. The position may require lifting and moving IT equipment such as laptops, monitors, and printers. This is an on-site role aligned with standard business hours. Company Culture and Benefits Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Benefits Overview medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. professional development including on-demand training program, certification prep, library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide. Equal Opportunity Statement Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. ADA Accommodation Contact If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered. Transparency in Coverage UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems. Company Information © 2026 Everforth, Inc. All rights reserved. Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road Suite 200 Glen Allen, Virginia 23060 Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex. #J-18808-Ljbffr Apex Systems