Solutions Consultant

About Harri:

Harri is the first enterprise-ready workforce management platform built for the services vertical. The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management and we believe they deserve a platform built from the ground up as a result. We have experienced a tremendous amount of growth since our 2012 inception and we have no plans on stopping that growth anytime soon. We are passionate about building a team of Service First-driven individuals who want to exceed the expectations of those who experience our brand.


Who you are:

At Harri, we thrive when our people thrive. As a Solution Consultant, you are driven by that same philosophy - helping operators worldwide unlock the value of our products and solutions while fostering long-term relationships. You will be a leading force that fuels our growing prospect relationships in our U.S. market.


In this role, you will help enable prospects & customers to evaluate Harri's solutions and enable the organization to generate new recurring revenue. You do that by supporting sales efforts with extensive product knowledge, answering questions and demonstrating product capabilities.


This is a high-impact position requiring a proactive approach to building relationships with prospects and clients, demonstrating value, and collaborating across teams.


Most importantly - you are curious, courageous, and operate with conviction.

• Curiosity: You have a natural curiosity and are always eager to learn, ask questions, and uncover new insights to drive success.
• Courage: You possess the courage to take risks, challenge the status quo, and pursue bold opportunities, even in the face of uncertainty.
• Conviction: You operate with excellence, driven by a deep conviction to deliver results and uphold high standards in everything you do.

Key Responsibilities:

• Partner with Sales Teams: Collaborate with Account Executives to conduct discovery calls, understand customer challenges, and tailor demonstrations to showcase how our solutions address business needs.
• Deliver Engaging Product Demonstrations: Lead compelling, value-driven product demonstrations tailored to various stakeholders, including executives, IT teams, and end users.
• Design & Configure Solutions: Work closely with prospects to understand their technical and operational requirements, configuring solutions that align with their needs.
• Act as a Trusted Advisor: Provide industry insights and guidance on best practices, positioning our platform as a strategic solution.
• Support Proposal & RFP Processes: Assist in the development of proposals, RFP responses, and proof-of-concept engagements to validate our solutions' fit.
• Collaborate with Cross-Functional Teams: Work with Product, Engineering, and Customer Success teams to relay customer feedback, contribute to roadmap discussions, and ensure a smooth post-sale transition.
• Stay Ahead of Industry Trends: Maintain knowledge of industry developments, competitive offerings, and emerging technologies to effectively position our solutions.

Experience and Skills:

• Strong understanding of SaaS solutions and cloud-based technologies.
• Excellent communication and presentation skills with the ability to engage both technical and business audiences.
• Proven ability to manage multiple customer engagements simultaneously.
• Experience working with People Technology systems.
• Ability to translate complex technical concepts into clear business value.
• A passion for problem-solving, customer success, and continuous learning.
• A background in hospitality, retail, or workforce management solutions is a plus.

The salary range for this position is $95,000 - $110,000 (USD).


*Please note this job description is not designed to cover or contain a complete listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time.*