Business Development Manager
Full-time
Pohanka Automotive Group
Join a High-Energy Team, Driving Customer Experience Excellence Pohanka Automotive Group is looking for a driven, people-first Service Business Development Manager (BDC Manager) to lead and elevate our customer engagement operations. In this role, you’ll coach and inspire a high-performing BDC team help create an exceptional experience across phone, internet, text, and chat communications. We’re seeking a modern leader who thrives in a fast-paced environment, embraces technology, values team culture, and knows how to turn customer interactions into lasting relationships. If you are passionate about leadership, performance, customer experience, and growth — we want to meet you! What You’ll Do
- Lead, motivate, and develop a high-performing BDC team focused on delivering exceptional customer experiences
- Coach representatives through call reviews, training sessions, and real-time feedback to continuously improve results
- Collaborate with dealership leadership to improve processes, increase efficiency, and maximize customer satisfaction
- Analyze KPIs and performance trends to identify growth opportunities and implement action plans
- Provide regular performance reporting and operational updates to dealership leadership
- Proven leadership or BDC management experience in automotive, customer service, or call center operations
- Strong communication and relationship-building skills
- Ability to coach, motivate, and develop team members
- Comfortable working with DMS systems, digital communication tools, and reporting platforms
- Performance-driven mindset with a passion for achieving goals and improving customer experience
- Strong organizational skills and ability to multitask in a fast-paced environment
- Positive attitude, professionalism, and strong work ethic
- Competitive compensation package
- Performance bonuses and incentive programs
- Medical, dental, and vision insurance
- Life and disability coverage
- 401(k) with company contribution after 90 days
- Paid vacation, holidays, and personal leave
- Vehicle purchase discounts
- Career advancement opportunities
Vacancy posted more than 2 months ago
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