Help Desk Technician

Description

SAIC is seeking a Help Desk Technician to join our team of diverse individuals . This position requires an active Top-Secret Clearance with Polygraph and can be supported from a Customer Site in: Chantilly, VA; Aurora, CO; Las Cruces, NM; or the UK.

As part of a team maintaining an information management system (IMS), you will work to resolve technical problems and answer queries by telephone, email, and self-service ticket. Additional responsibilities include:

• Diagnose, identify, isolate, and analyze problems utilizing historical database records.

• Route calls and/or tickets to subject matter experts, when necessary.

• Maintain and update records and tracking databases.

• Alert management to recurring problems and patterns of problems.

• Maintain and improve training materials for the system and host live training sessions both in-person and virtual.

Qualifications

Required Qualifications

• Active TS/SCI with Poly

• Bachelor's Degree in related field and 9 years related experience. Note: Additional professional experience may be substituted in lieu of a degree.

Required Skills:

• 5+ years of experience working directly with Information Technology.

• Ability to collect actionable information from a non-technical community.

• Excellent communication skills, both written and verbal.

• Excellent customer services.

Desired Skills:

• Bachelor's degree in related field.

• Experience working with web technologies, such as HTML, CSS, JavaScript, PHP, JSP, etc.

• Security+ certification.

• Experience within the facility management or facility project management.

• Experience with the design, upgrade, and/or sustainment of networks or IT applications.

• Experience with Archibus.

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

REQNUMBER: 2615182

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability