Sales Operations Manager

Who are we? Equinix is the world’s digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact.You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you-because when you feel valued, you’re empowered to do your best work. Job Description The GTM Strategy & Execution Senior Manager (individual contributor) plays a dual role: owning Equinix’s annual and multi-year go-to-market planning cycle while also translating that strategy into actionable programs that drive measurable impact across Sales, Marketing, Customer Success, and Channel. This role serves as the connective tissue across Corporate Finance, GTM Operations, and GTM leadership - ensuring that targets, coverage, routes to market, and incentive structures are coherent, data-driven, and aligned to strategic priorities. Simultaneously, this role diagnoses GTM challenges, executes transformation programs within a 12-month horizon, and contributes to scalable solutions for long-term growth. The ideal candidate brings deep GTM expertise, strong financial acumen, a bias toward execution, and the ability to drive cross-functional alignment across senior stakeholders in a global, matrixed organization. Responsibilities Annual GTM Strategy & Planning Lead the GTM planning process in partnership with cross-functional partners, translating corporate revenue targets into function and segment-level strategies with clear milestones and KPIs Serve as the GTM liaison with Finance and Corporate Strategy during AOP, EOP (long-term horizon), and mid-year forecast cycles, ensuring revenue assumptions are grounded in go-to-market realities Model growth scenarios (e.g., new logo vs. expansion, geographic, segment, and channel mix) to pressure-test target feasibility and surface planning risks early Maintain an always-on planning calendar aligned to key cross-functional and GTM leadership milestones Ensure alignment between CCRO OKRs and transformation outcomes throughout the planning cycle Segmentation, Coverage & Routes to Market Partner with Enterprise Data & Analytics (EDNA) to define and refresh customer and prospect segmentation frameworks (firmographic, behavioral, revenue tier) to ensure the right resources are deployed against the highest-potential opportunities Translate segmentation into high-level guidance for coverage model design, including territory boundaries, account assignments, and overlay specialist deployment Define and rationalize routes to market (direct and indirect) for each customer segment; assess channel mix effectiveness and make data-backed recommendations on investment shifts Collaborate with Channel leadership to incorporate partner capacity into overall coverage planning and ensure route-to-market decisions are reflected in headcount planning, quota allocation, and compensation design Conduct annual whitespace analysis to identify underpenetrated segments and inform sales plays, focus areas, and revenue growth opportunities Partner with Sales Operations to operationalize segmentation in CRM and reporting systems Quota Design & Sales Operations Partnership Partner with Sales Operations to design quota structures that reflect territory potential, historical performance, and growth expectations Ensure quota methodologies are consistent, transparent, and defensible to field leadership Partner with Sales Operations and commercial leadership to capture and incorporate field feedback into planning iterations Role Definition & Headcount Planning Partner with HR and GTM leadership to define the roles and competencies required to execute the GTM plan, including but not limited to coverage models, overlay specialists, and management layers across multiple functions Translate coverage model outputs into headcount requirements and hiring prioritization across geographies and segments Ensure role definitions, career ladders, and capacity plans are aligned to strategic GTM objectives and consistent across regions Support workforce planning and organizational design recommendations Cross-Functional Collaboration & Planning Governance Own the GTM planning operating cadence, facilitating cross-functional working sessions, managing decision logs, and driving accountability to planning milestones Work with GTM leaders to align dependencies across strategy, systems, and processes; maintain structured communication and feedback loops across functions Synthesize planning outputs and program updates into executive-ready communications for CCRO and senior leadership reviews Maintain documentation of planning assumptions, model inputs, and decision rationale to support auditability and year-over-year learning GTM Transformation & Program Execution Diagnose GTM challenges across functions and regions; support the design of solutions and transformation plans aligned with CCRO priorities Translate strategic objectives into actionable programs, driving execution across Sales, Marketing, and Customer Success teams Assist in the design and activation of Sales Plays, ensuring field readiness, tracking, and embedding of initiatives into frontline rhythms in partnership with Enablement and GTM Ops Contribute to GTM planning activities such as segmentation, prioritization, and territory strategy as part of the broader transformation agenda Performance Tracking & Continuous Improvement Monitor KPIs to measure the impact of strategic programs and GTM planning outputs Use data and insights to optimize execution and inform real-time adjustments Continuously improve planning tools, templates, playbooks, and processes to reduce cycle time and increase output quality Qualifications 10+ years in GTM strategy, sales strategy, revenue operations, or management consulting-ideally within technology or enterprise environments Demonstrated experience owning or co-leading an annual GTM planning cycle, including target-setting, segmentation, and coverage design Proven track record translating strategy into operational execution across Sales, Marketing, and Customer Success Strong financial acumen; comfortable modeling revenue scenarios and partnering with Corporate Finance on planning processes Experience working across Sales Operations, HR, and Compensation functions on quota design, role definition, and incentive alignment Exceptional ability to synthesize complex inputs into clear, executive-level recommendations and narratives Proven track record driving cross-functional alignment and managing competing stakeholder priorities in a global, matrixed organization Strong analytical, problem-solving, and communication skills; comfort with data-driven decision-making and performance measurement Proficiency with GTM and planning tools (e.g., Salesforce, quota management platforms, BI/analytics tools) Ability to operate with agility and transparency in a high-growth, matrixed environment with global scope The targeted pay range for this position in the following location is / locations are: United States - New York City Office NYO1 : 150,000 - 224,000 USD / Annual United States - Dallas Infomart Office DAI : 136,000 - 204,000 USD / Annual Canada - Toronto Office TRO : 131,000 - 181,000 CAD / Annual Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training. The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position. Equinix Benefits As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work. Employee Assistance Program: An Employee Assistance program is available to all employees. Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms. Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion. Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affimative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. We use artificial intelligence in our hiring process. Learn more here. This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization. #J-18808-Ljbffr