Sales Operations Manager

Title: Area Sales & Operations Manager Reports to: Regional Sales & Operations Manager Employment Status: Full Time/Exempt SLT, a rapidly expanding fitness brand with a strong presence in the Northeast, seeks a dedicated Area Sales & Operations Manager to join our team. With a focus on innovation, client experience, and operational excellence, SLT has established itself as a leader in the industry. As an Area Sales Manager, you will drive the success of 2 operating studios (Flatiron and NoMad). You will be responsible for fostering a culture of growth, creating an energetic environment, and maintaining sales and brand standards. This person possesses a strong desire to maximize revenue and occupancy, enjoys innovation, and is detail-oriented. If you are passionate about fitness, possess leadership skills, and are ready to make an impact, we invite you to join our team. KEY RESPONSIBILITIES CLIENT EXPERIENCE Create concierge-like studio experience with exceptional customer service incl. assisting clients, responding to client inquiries, and resolving any complaints Collaborate with instructors to guide new clients through their first SLT experience (incl. studio tours, machine demos, new client offers) Foster relationships to create deeper community bonds across clients, staff and instructors Encourage and communicate feedback Resolve all client booking requests and issues in a timely manner Assist with Privates and Events happening in the Studios STAFF MANAGEMENT Responsible for interviewing, training, managing and reviewing the studio's front desk staff (CSTeam) Keep staff informed and focused on promotions, sales and goals Supervise client services team members engaging in product and retail sales, facilities, and customer service needs Motivate and provide daily support to team members while exemplifying SLT’s core values OPERATIONS Oversee the day-to-day operations of the studio Responsible for achieving studio revenue, occupancy, new client and retail goals Manage studio appearance and cleanliness including equipment, desks and surfaces Manage SLT referral program Aid in private session booking Receive, process and manage display of all retail merchandise Complete monthly merchandise inventory Manage inventory of studio supplies Coordinate with cleaning & towel company when necessary Perform bi-weekly machine maintenance; report issues MARKETING Drive acquisition and retention for the studio in collaboration with with Regional Manager & Marketing Sell memberships and intro offers to existing and prospective clients to grow studio revenue and utilization Lead studio-level marketing and execution of SLT promotions in collaboration with studio team and Marketing Create local relationships and develop initiatives to drive studio utilization and trial alongside the Regional Manager and Marketing Build studio community through client relationships, loyalty program and new client experience Coordinate curated classes including fundraising and donated classes QUALIFICATIONS Management and fitness experience Sales experience Self-starter with strong managerial and interpersonal skills Ability to multi-task and delegate when necessary Strong problem-solving skills Group fitness instruction experience a plus #J-18808-Ljbffr