Program Enrollment Specialist (FL)

West Palm Beach, FL West Palm Beach, FL, USA Pay or shift range: $21 USD to $22 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. Make a Meaningful Impact Every Day At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters. Our Mission To help people live a life of their choosing, regardless of age or ability. GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National “Best and Brightest Companies to Work For.” We are also proudly certified as a Great Place to Work® for 2025/2026— a distinction reserved for top employers committed to outstanding employee experiences. The Program Enrollment Specialist conducts face-to-face and virtual enrollments to consumers who will receive financial management services that support them in the self-direction model of care and serves as an advocate and promoter of self-direction by educating consumers and facilitating the consumer’s understanding of self-direction. Responsibilities and Duties Conducts the enrollment process with the person served and their circle of support (i.e., families, guardians) in a timely manner. Ensures enrollment documents are complete and accurate. Recommends improvements to internal process/systems to prevent future issues and to enhance service experience. Maintains confidentiality and HIPAA compliance. Upholds company values and mission. Other duties as assigned. Education Associate degree or Bachelor’s Degree in Business, or Human Services/Social Work, or Marketing/Communication is preferred. Will consider candidates with experience relevant to the position. Experience and Qualifications 1 year of experience in a related field Strong oral and written communication skills Personal computer skills, specifically Microsoft Office products Knowledge of principles and processes for providing customer service Strong ability to participate in a highly effective team Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and terminology. Work Environment Work is performed in a remote office setting as well as community-based settings. Frequent travel is required. As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants. Our enrollments team is driven by trust, autonomy, and—yes—fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose. We value excellence, but we won’t micromanage to achieve it. If you are self‑motivated, we give you the space and support to grow and thrive. Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth. Grow your career with us. Grow your impact with us. What Culture & Belonging Means at GT: Bring Your Authentic Self To Work GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr GT Independence