SalesForce Business Analyst

Salesforce Business Analyst

Location: Remote

Work with business and technology partners to define, document and translate business requirements into detailed functional specifications, considering non-functional requirements.

Research and analyze current state system capabilities and define technology solutions options and recommendations.

Document in the form of epics, stories, wireframes, business rules, and acceptance criteria. Ensuring stories are "ready" for upcoming sprints.

Assist testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing.

Contribute to project management activities such as: scoping and estimating project efforts, identifying risks and recommending mitigation measures, communicating activity status, as well as escalating and communicating possible issues.

Participate in quality management reviews, including designs, prototypes and other requirements work products.

Work closely with stakeholders to determine solutions, assess impact to existing work processes and systems, and pinpoint how to manage integration.

Provide operational and process-related analysis and support.

Respect existing processes and standards including requirements management and project management disciplines, technology delivery and business technology architecture, escalating issues as needed.

Gain knowledge in own area, stay abreast of technology trends and developments, develop expertise in WIPRO services, applications, infrastructure, analytical tools and techniques, business domains and their products and services.

Support a positive work environment that promotes services to the business, quality, innovation and teamwork and ensure timely communication of issues/points of interest.

Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency.

Illustrate the five key guiding principles: Adopt an enterprise-wide approach, ensure secure and stable operations, automate and modernize systems, focus on delivery outcomes and foster speed.

Bachelor’s degree with more than 7-8 years relevant experience as a Salesforce Business Analyst professional.

Experience with Salesforce Commerce cloud.

Commitment to applying advanced to expert knowledge of business technology delivery practices and standards and related expertise, including design, development, testing and project management.

Advanced to expert knowledge of system analysis process and techniques, as well as system components, functionality, interfaces, data flows and business rules.

Ability to work independently as the senior or lead system analyst and coach or guide team.

Experience and comfort level acting as a subject matter expert and consultant.