Warehouse Billing and Dispatch Coordinator

Job Description

Job Description

Ready to keep shipments on schedule and customers in the loop?

If you thrive on organizing details, solving problems fast, and making sure every invoice and load is spot-on, this role is for you. You’ll blend customer support, dispatch touchpoints, and billing accuracy to keep operations humming.

• Invoice integrity: verify each bill, maintain files for outstanding invoices, and build aging receivable reports.
• Cross-team processing: partner with warehouse clerical staff and corporate to process and collect client invoices.
• Production scheduling support: monitor inventory, track loads, and evaluate factors that could impact timelines.
• Daily data discipline: enter data promptly and produce time-sensitive reports.
• Driver coordination: check drivers in/out, print BOLs and outbound details, capture release numbers, destinations, and trailer numbers, and assign dock doors.
• Customer care: manage orders, inventory control coordination, and material handling requests while handling calls and correspondence.
• Issue resolution: tackle inquiries and close the loop on problems.
• Reporting for action: prepare customer delivery reports and communicate trends proactively.
• Supplier partnerships: identify, develop, and manage vendor relationships to hit cost, quality, and delivery targets.

• High school diploma or GED.
• 2 years of customer service experience.
• Working knowledge of Microsoft Office; strong overall computer skills; Office 365 and AS400 familiarity is a plus.
• High-speed, high-accuracy data entry.

• Excellent communicator with sharp attention to detail.
• Works well across all levels and functions.
• Customer-first approach with deadline focus.
• Positive, proactive, and continuously improving.
• Adaptable and fast-paced by nature.
• Anticipates issues and responds resourcefully.

• Ability to read, write and speak English proficiently is required.
• Spanish is preferred (required in some markets).

• While performing the duties of this job, the employee is regularly required to talk or hear.
• This position may be required to stand, walk, sit, use hands to feel; reach with hand and arms, and stoop, kneel or crouch as needed.
• Specific vision requirements include the ability to see at close range, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to lift 25 pounds with or without reasonable assistance is required.

• The position typically operates in a standard office environment.
• This position routinely uses office equipment such as computers, phones, photocopiers, file cabinets, and fax machines.
• • Our workplace is a drug free work environment.

Essential Qualifications:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.