Scheduler

Job Description

Job Description

Description:

Under direct supervision, is responsible for scheduling patient appointments and procedures in an efficient and timely manner. Answers all incoming calls in a timely manner. Observes strict guidelines for effective, courteous patient and provider care. Serves as a liaison between patient and medical staff. Supports and adheres to Birmingham Gastroenterology Associates Code of Ethics and Business Standards. To work as a cross trained team player assisting in all areas of patient scheduling, following HIPAA guidelines at all times.

The responsibilities for the position

• Responsible for direct contact with patients, facilities and hospitals in scheduling office appointments, consults and procedures
• Multitasking, organization with high degree of emphasis on department teamwork.
• Ability to handle multi-line phone system.
• Answer calls timely under a high degree of pressure. Triaging and transferring calls when necessary to the appropriate staff or queues.
• Handling Relatient call messages and appointments.
• Consult with patients to collect relevant information including but not limited to insurance information, clinical and referrals to schedule office visits and procedures.
• Verifying patient’s demographics and insurance for changes in AllScripts PM, adhering to HIPAA guidelines at all times.
• Working around physician’s appointment schedules, at times rescheduling due to time constraints and/or clinic cancellations.
• Deliver a high degree of cheerful, caring and courteous customer centered care when engaging patient’s every day.
• Enter clinical and demographic information into database accurately, Index patient records in the chart while observing HIPAA guidelines at all times.
• Assuring that insurance verification and referrals are in place before scheduling office visits and procedures.
• May also be asked to assist with any other job duties as assigned.
• Have an open line of access at all times to coworkers and management.

The minimum qualifications required to successfully perform this position are the following:

• Education of High School equivalent or higher.
• Specialized knowledge of Medical Insurance requirements and referral processes.
• Specialized knowledge of Electronic Health Records and processes.
• To be able to type a minimum of 35 wpm.
• Ability to use any electronic means of communication such as Microsoft word, excel and outlook.
• Employee will need to be pleasant and have great verbal communication skills.
• Experience with assisting patients in a Medical office environment such as Hospital or physician offices.
• Ability to handle a multi-line phone system.