Employee Benefits Account Manager

Job Summary Acrisure is seeking an Account Manager to join our growing team. The Account Manager is the primary day‑to‑day contact for all service needs for both external and internal customers. They are accountable for facilitating team service deliverables and managing accurate, efficient, and effective responses. This role requires subject matter expertise in client services and coordination, accurate insurance processing and customer experience delivery. Responsibilities Manages the overall team operations, client coordination, and customer service delivery, including coaching and prioritization assistance with Account Associates and reviewing and managing the overall workload. Leverages knowledge and expertise in client services, insurance processing, and customer experience to develop, coach, and assist Account Associates and other team members. Assists Producers and Account Executives with client service commitments. Ensures service standards are met, trends are identified, and process improvements are implemented on the team. Functions as the day‑to‑day customer contact, troubleshooting issues and helping clients make well‑informed decisions that position them for success. Manages the new business and renewal process and oversees day‑to‑day client changes. Accountable for client service delivery through high and/or increased client retention, rounding of accounts, referrals, and uneventful renewals. Ensures pre‑renewal information is sent out within service standard and follows up with clients for timely response on pre‑renewal information and insurance markets for quotes. Manages renewal marketing plans with Producers and Service Teams, ensuring the plan is executed and the team is aware of it. Creates accurate proposals/deliverables for the Producers and Service Teams to use at client renewal meetings. Reviews quotes for accuracy against supporting documents. Negotiates additional coverage/price with the underwriter. Quickly and accurately completes the renewal bind processes and checklist, ensuring all aspects of the renewal are documented within the file. Ensures that the file is accurately documented to minimize E&O exposure and to be able to quickly respond to client requests. Qualifications Current Insurance License in Health & Life for the state in which your agency office is located. Ability to work toward professional designation. Comfortable in an electronic environment with strong computer skills (Word, PowerPoint, Excel). Excellent people skills and ability to work well in a team environment. Excellent verbal and written communication skills. Strong organizational skills and attention to detail. High school diploma (college preferred) or a bachelor’s degree in a business or related field, or equivalent relevant experience. Minimum of 5 years’ experience within the insurance industry or business‑related experience. Comfortable with an on‑site presence to support collaboration, team leadership, and cross‑functional partnership. Benefits Physical Wellness: comprehensive medical, dental, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time. Mental Wellness: generous paid time off and holidays; Employee Assistance Program (EAP); and access to a wellness app subscription. Financial Wellness: immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs. Family Care: paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage. This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary by subsidiary entity and geographic location. Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting the accommodations office. #J-18808-Ljbffr Acrisure Midwest Partners Insurance Services, LLC