Overnight Front Office Supervisor - Signia by Hilton Diplomat Beach Resort

Front Office Supervisor Exceptional Hospitality Starts with You. As part of our Hotels team, you’ll be responsible for delivering memorable experiences that make every guest stay special. Responsibilities Supervise front‑office team: lead team members in performing all front‑office procedures, ensuring smooth check‑ins, check‑outs, and guest service delivery. Lead day‑to‑day team operations: create team schedules, assign tasks, lead pre‑shift meetings, and provide training, guidance, and in‑the‑moment feedback. Lead guest issue resolution: respond to guest inquiries and concerns directly while supporting team members in handling complex or escalated issues. Manage lobby flow: monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency. Qualifications Passion for spreading hospitality and warmth. Integrity and commitment to doing the right thing. Inspirational leadership and strong teamwork skills. Ownership mindset and accountability. Ability to focus on the present and act with urgency and discipline. Experience in front‑office operations and team supervision preferred. Benefits Incredible travel perks – 110 discounted nights at Hilton hotels (room rates as low as $40/night). Employee stock purchase program (ESPP) – invest in Hilton shares at 15% discount. Paid parental leave for eligible team members, including partners and adoptive parents. Personalized caregiving support concierge services. Crisis concierge support during times of loss. Mental health resources – free counseling through Employee Assistance Program (EAP). Generous paid time off (PTO). Health and welfare benefits, including check‑ups, dental cleanings, and new glasses. Retirement plans for financial security. Benefits availability may vary depending on location and terms of employment. #J-18808-Ljbffr Hilton