Office Manager

Office Manager

Are you ready to build your career by joining a leading pest control service provider? If so, our client is hiring an Office Manager to support operations, coordinate scheduling, and be the primary office contact between clients, field technicians, and sales. Position Type: Direct hire, on-site.

Required:

• 2+ years experience in a customer service or operations support role in a service-oriented business (pest control, landscaping, window washing, property services, or similar preferred).
• Proficient with computers and comfortable learning/using routing & scheduling software (experience with Pest Pack is strongly preferred).
• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills.
• Ability to make independent decisions after training and take initiative.
• Comfortable interacting with and holding your own with assertive field personnel.

Preferred:

• Familiarity with Excel and Word.
• Basic experience marking up images/proposals using tools like Canva or Paint.
• Prior exposure to construction or field service operations.
• Prior experience in Pest Pack or other service routing software.
• Self-starter who is not afraid to ask questions or try solutions.
• Able to work calmly under pressure and handle rapid call/email cycles.
• Thick-skinned and resilient comfortable working with a variety of personalities.
• Team player who builds effective relationships with field technicians and office staff.

Responsibilities:

• Serve as the primary point of contact for client phone calls, inquiries, complaints, and service requests.
• Enter service requests, job details and updates into Pest Pack (or equivalent routing/scheduling software).
• Route, schedule and communicate job assignments to technicians; ensure technicians are informed of materials and special instructions.
• Coordinate with the operations manager to ensure jobs are properly staffed and materials are available.
• Maintain accurate job records, client contact information, and status updates.
• Communicate professionally with field technicians, sales, and clients; escalate issues to the operations manager as needed.
• Provide excellent follow-through to ensure jobs progress from call to completion.
• Manage email communications and basic documentation (proposals, job notes, customer confirmations).
• Support continuous improvement of office processes and documentation.
• Participate in occasional cross-functional tasks as assigned.

Get in Touch: We want to hear from you! If you think you'd be a good match, submit your resume and reach out to Vimal at View phone number on click.appcast.io to learn more.