Patient Service Representative (PSR)

Patient Service Representative

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability. This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Position Overview

The Patient Service Representative (PSR) plays a critical role in delivering an exceptional patient experience. This position is responsible for managing front desk operations, patient registration, insurance verification, and coordinating patient flow in a fast-paced urgent care setting.

Key Responsibilities

Patient Experience & Front Desk

• Greet and check in patients in a friendly, professional manner
• Manage patient flow and communicate wait times effectively
• Provide excellent customer service to ensure a positive patient experience

Registration & Insurance

• Verify patient demographics and insurance eligibility
• Accurately enter patient information into EMR (Experity preferred)
• Explain visit costs, co-pays, and billing policies

Payments & Administration

• Collect co-pays, deductibles, and self-pay balances
• Maintain daily cash drawer and ensure accurate reconciliation
• Answer phones, schedule appointments, and respond to inquiries
• Scan and upload documents into patient records

Compliance & Support

• Maintain HIPAA compliance and patient confidentiality
• Support clinical team with administrative needs
• Ensure front desk area is organized and efficient

Qualifications

Required

High school diploma or equivalent

• 1+ year of customer service, front desk, or administrative experience
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment

Preferred

• Experience in urgent care, medical office, or healthcare setting
• Knowledge of insurance verification and medical terminology
• Experience with EMR systems (Experity is a plus)
• Bilingual (English/Spanish) preferred

Compensation: $16.00 per hour

American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.

If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.

Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.

We are an Equal Opportunity Employer.