Administrative Assistant - Directors, Customer Experience

Admin Assistant

This Admin Assistant role will support 3 Directors within our Customer Experience org.

Your Impact

In this role, you will provide support for calendaring, travel, expense reporting, and oversight of special projects, as needed. To perform these tasks successfully, you will learn the products, people, and organizational dynamics within Cisco. You will understand how to handle, with a great degree of independence, incoming asks for time, meetings, resources and other needs from the Director. You will be responsible for determining when to refer matters to others, and to whom they should be referred to. You will be responsible for following up to ensure accurate disposition, and make sure nothing falls through the cracks. You will become a core member of the Director's team, attending monthly staff meetings and quarterly all team meetings.

• Calendar Management: Handles Director's calendar by prioritizing schedules and meetings. You may decide who gets on the principal's calendar, which meetings are attended, and who can attend in their place.
• Meeting Planning and Organization: Assists Director in planning and coordinating meetings by being responsible for the assembling of the agenda, location, meeting technology (Webex, TP) based upon participant needs, and all other meeting logistics. May further prepare meeting briefing documents by taking and disseminating notes and formulating post meeting action item lists.
• Correspondence/Approvals: Supports Director by acting as proxy for communications and approvals as authorized. Answers general questions as needed and refers routine matters to appropriate parties, following up to ensure accurate completion.
• Travel: Responsible for making travel arrangements for the Director. Carefully considers and decides the optimum travel arrangements and itinerary for calendared meetings while handling Cisco expenses.
• Special Projects: Provides analytical support to assist Director on special projects. Research issues, analyzes problems, compiles data, and prepares reports.
• Confidentiality: Candidate will deal professionally with sensitive and confidential matters and materials.

You have high-energy with a passion for thinking bigger and broader than the role itself. This position requires strong interpersonal skills, independent judgment, utmost integrity and ability to balance both strategic and tactical actions. You have outstanding attention to detail and the ability to handle confidential information. You enjoy a collaborative environment, are committed to improvement, solve problems and make decisions.

Minimum Qualifications

• 3+ years' experience in an administrative environment. A minimum of one year of experience supporting a principal who was at the Sr Manager level or above.
• Sophisticated knowledge of Mac/Windows desktop computer applications: Outlook, Word, Excel, PowerPoint.
• Experience in calendar management, planning meetings and coordinating travel.
• Excellent verbal and written communication skills including the ability to connect with all levels of Executive/Senior staff and clients.

Preferred Qualifications

• Past work experience in the high-tech industry is desired, prior Cisco experience preferred.
• Associates degree