Patient Care Representative

El Camino Health Medical Network is currently seeking a talented Patient Care Representative to join our growing healthcare team! Location: Mountain View, CA Schedule: 8:00am-5:00pm Pay: $29.00- $31.00/ hour El Camino Health Medical Network is recruiting full-time Patient Care Representatives for our El Camino Health Primary Care and Multi-Specialty Care outpatient practices located in Santa Clara County. The Patient Care Representative (PCR) is the primary point of contact for the practice’s patients. He/she contributes to the overall patient experience and satisfaction. Responsibilities include answering telephone calls and relaying messages, scheduling appointments, verifying patients’ demographics and insurance information. Additionally, the PCR will review patients’ medical records to assist with patient inquiries, requests for medication refills and coordinate Release of Record requests. Patient Registration Registers patients and updates existing patient accounts in a courteous and professional manner Determines if patient has a co-payment or deposit; accepts and records receipt of payment; provides applicable waiver and obtains appropriate signatures; and, when appropriate, scans copy of patient’s photo ID, insurance card and/or waiver Handles any system red flags as they are encountered Assists patients with registering for MyCare health record system Call Management Handles incoming calls, makes appointments, sends task to providers and support staff as needed Assures all urgent calls are handled in a timely manner Communication and Front-Office Procedures The following activities are expected to be performed in a timely, courteous and professional manner in accordance with service level standards. Greet patients and others entering the department Schedules new or follow-up appointments Responds to requests from patients, family members, physicians and staff Electronic Medical Record (EMR) Documentation Manages EMR in-basket(s), work queues and schedule templates as assigned Cashiering Reconciles cash sheet and cash drawer, completes daily and monthly deposit summaries All other duties as assigned including department‑specific functions and responsibilities Contributes to the overall patient experience and satisfaction Participates in performance improvement activitiesPerforms other duties as assigned Adheres to HR, safety, HIPAA and compliance policies, and attendance requirements Performs work in accordance with established schedules, policies and procedures. Requirements High School Diploma or GED Minimum 2 years of experience as a Patient Care Representative or in a customer service/guest relations role preferred Experience working with an EMR Ability to accurately type a minimum of 40 WPM Strong verbal and written communications, and active listening skills Solid patient/guest relations skills with the ability to communicate in a professional, courteous and efficient manner Excellent interpersonal and telephone communications skills Legible handwriting Basic math skills necessary to collect payments and balance cash drawer Excellent attention to detail Basic computer skills to include keyboarding, mouse movement and data entry skills to enter information accurately into the EPIC EMR Ability to maintain composure during challenging interpersonal interactions Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted to maintain standard workflow Ability to work effectively as a team member who is flexible, cooperative and willing to assist others Associate’s degree preferred EPIC EMR experience preferred Bilingual skills preferred #J-18808-Ljbffr