PSS / Between Visit Care Coordinator - UW Medicine Primary Care at South Lake Union

Between Visit Care Coordinator (PSS)

UW Medicine Primary Care at South Lake Union has an outstanding opportunity for a Between Visit Care Coordinator (PSS). Full-time, 100% FTE (40 hours per week) Monday-Friday, 8-5 Day Shift.

Located on the corner of Dexter Avenue N. and Republican Street, UW Medicine Primary Care at South Lake Union offers primary care appointments six days a week. The clinic offers a full spectrum of primary care services (including family medicine and integrated behavioral health), obstetrics and gynecology, and sports medicine. Also located within the building, you'll find designated specialty care from the UW Diabetes Institute and the Karalis Johnson Retina Center.

Conveniently located near public transportation Make a difference for the patients and employees we serve Opportunity to provide career growth.

Primary Job Responsibilities

• Ensures timely response by following established network standard work and clinic protocols for telephone encounters, Epic in-basket folders, incoming/outgoing phone calls and responding to patient messages in MyChart
• Manages incoming multi-line phone calls, MyChart messages, paperwork and fax transmissions from patients, pharmacies, and other providers. Routes to other care team members as necessary for follow up
• Acts as a liaison between provider and other facilities including UW Medicine entities and departments, pharmacies, home health agencies, specialists, etc.
• Reviews open telephone and MyChart encounter report and performs audits. Communicates audit results and trends or patterns pertaining to access to care to clinic leadership
• Gathers information from patient symptom-based calls and routes to nurse triage as appropriate per guidelines
• Provide administrative support to the referral process, such as faxing referrals and scanning referral related paperwork as needed to support Patients Are First standards
• Assist with forms completions for providers as needed for patients, insurance companies and employers. Drafts and completes letters on the provider's behalf for various needs related to work, school, test results, etc.
• Other duties as assigned by supervisor

Requirements

• High school graduation or equivalent AND one year of healthcare, administrative, or customer service experience OR an equivalent combination of education/experience

Compensation, Benefits and Position Details

Pay Range Minimum: $24.30 hourly

Pay Range Maximum: $35.35 hourly

Other Compensation: -

Benefits: For information about benefits for this position, visit

Shift: First Shift (United States of America)

Temporary or Regular? This is a regular position

FTE (Full-Time Equivalent): 100.00%

Union/Bargaining Unit: SEIU 1199NW UWMC Northwest Service and Maintenance