Student Services Specialist (Veterans Services)

Student Services Specialist (Veterans Services) Job ID: 322011 Location: Glendale Community College Full/Part Time: Full Time Regular/Temporary: Regular Hiring Salary Range: $19.17 - $23.99 hourly, DOE Grade: 109 Work Schedule: Monday – Friday, 9am – 6pm; Summer Hours: Monday – Thursday, 7am – 6pm Work Calendar: 12 months Benefits Nationwide Medical, Dental, and Vision Coverage Paid Time Off: Vacation, Sick Leave, and Personal Time 20 Paid Observed Holidays Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b) Tuition Reimbursement for employees and dependents Annual Professional Development Funding Flexible Work Schedules Employee Health & Wellness Programs District-Wide Wellness Program with Workshops and Webinars Monthly Health & Wellness Calendar and Newsletter Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs Employee Assistance Program (EAP) Sight-On-Site Eye Care Services Mobile On-Site Mammography Screenings Pre-Retirement Planning Events Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Job Summary The Student Services Specialist in the Veteran Services Center is responsible for providing comprehensive "One-Stop" student services, serving as a key resource across multiple areas of student support. This role requires independent assessments and recommendations for students, parents, community members, and college staff, ensuring alignment with established guidelines. The specialist assists in the administration of the Veteran Education Benefit Program and delivers essential support services to aid student veterans in successfully reaching their educational goals. Core student services include admissions, advising, testing, financial aid, registration, and veteran services. Additionally, the specialist offers holistic advisement and guidance to veteran students and their dependents, assisting with admissions, records management, and registration processes. Responsibilities extend to degree and certificate program planning, university transfer requirements, and graduation criteria, while also fulfilling duties as a Veteran Affairs (VA) School Certifying Official (SCO). This position involves conducting preliminary transcript evaluations, determining transfer credit equivalencies, and requesting official Joint Services Transcripts. The specialist utilizes external VA systems to certify and ensure federally mandated reporting of student enrollment while maintaining and updating student files with precision to comply with VA/State Approving Agency (AA) audit standards. A strong commitment to exceptional customer service and a service-first, solutions-focused approach is essential in this role. The ideal candidate thrives in a collaborative team environment, actively engaging with students, faculty, and staff to support students in accomplishing their academic goals. Essential Functions 30% – Determines student eligibility by collecting the necessary paperwork and inputting data in Enrollment Manager and Student Information Systems (SIS) 30% – Advise students, parents, college staff and community members on policies, procedures, and processes related to multiple functional areas (admissions, advising, testing, registration, veterans' services, and financial aid), and responding to a variety of general inquiries/requests 15% – Monitors current and former Veteran student files for status changes, ensuring accuracy and reporting changes to the Veterans Administration Regional Office 15% – Coordinate events, presentations, trainings, and workshops 10% – Process department requisitions, order office supplies, and other duties assigned Minimum Qualifications Associate's Degree from a regionally accredited institution, and one year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, customer service, or related student development programs. OR an equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job. Desired Qualifications One (1) or more years' experience working in a higher education environment. Experience as a member of any branch of the United States Armed Forces (Active Duty, National Guard, or Reserve). Currently certified as U.S. Department of Veterans Affairs School Certifying Official. One (1) or more years of experience preparing materials and/or reporting to a state or federal agency with high levels of compliance and accuracy. One (1) or more years of experience developing presentations. One (1) or more years of experience in outreach and/or recruitment functions within higher education. One (1) or more years of experience using technology (such as Student Information Systems, Microsoft Office Suite or Google Suite) to support academic advising, student success, student learning, and/or career advising. Special Working Conditions Possession of a valid State of Arizona Class D driver's license is required; must meet minimum driving standards. Travel to campus during interview/selection process will be at candidate's own expense. Will be required to travel or be assigned to all MCCCD locations. May require numerous evenings or weekends. May require prolonged periods of viewing a computer screen. May be required to lift or carry up to 25 lbs. EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy. Contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. #J-18808-Ljbffr Maricopa Community College district