Reservation Clerk

Reservation Clerk

Central Full Time 53,600.00 - 60,300.00 (Annually)

Benefits

Join a company committed to making a positive impact in the community

Receive a competitive salary

Enjoy comprehensive medical, prescription, dental, and vision coverage starting on your first day

Earn 4 weeks of paid time off (PTO) each year

Take advantage of 10 paid holidays annually — plus a floating holiday to celebrate your birthday

Contribute to our company-sponsored 401(k) retirement plan

Access supplemental benefits through Unum, including off-the-job accident, critical illness, whole life, and hospital indemnity insurance

Participate in our wellness program, which includes free health screenings

Use our Employee Assistance Program (EAP) for confidential support and resources

Bi-State Development is an eligible employer for the Public Service Loan Forgiveness (PSLF) program

Get exclusive gym discounts at Club Fitness, The Edge Fitness Clubs, and OneLife Fitness at Ballpark Village

Work out anytime at one of our nine onsite gyms, available 24/7

Enjoy free MetroLink and MetroBus access

Save with discounted cell phone plans

Let us support your well-being and professional growth while making a difference!

Job Summary

This position is responsible for ensuring the efficient transportation scheduling or reservations of Metro Paratransit and Demand Response customers through the use of sophisticated computer software. The position assists customers with questions related to ADA required Complementary Paratransit service and other services offered by the Agency. The position additionally has the responsibility of working with customers concerning issues related to previously scheduled rides.

Job Responsibilities

Assist customers in a polite and professional manner with service requests, reservations, cancellations, complaints and various trip-related issues.

Establish efficient routing and scheduling for customers using telephone and specialized computer software. This duty includes daily proofing of previously scheduled trips for accuracy.

Comply with transportation contractual agreements for Medicaid and other Providers of service the Agency may engage with.

Assist customers who are taking inter-jurisdictional trips with partnered Transit Agencies.

Assist and educate customers in the delivery of required Complementary Paratransit Service.

Assist and educate customers with additional services beyond required Complementary Paratransit Service which includes but is not limited to Medicaid trip reservations.

Print and prepare driver information for day of service.

Ability to work varying schedules including weekend work.

Additional duties as required.

Knowledge, Skills, and Abilities

Extensive knowledge of street geography and metropolitan St. Louis, as well as St. Louis County.

Knowledge of automated reservation and scheduling systems, map book usage, and use of Metro multi-modal transportation systems.

Knowledge of personal computers, and the Microsoft office suite of software.

Touch typing at least 30 words per minute.

Ability to recognize service zones and apply Metro fare structure and policies and procedures.

Complete understanding the FTA requirements of Complementary Paratransit Service.

Complete understanding of additional providers and services offered by Metro.

Ability to work rotating shifts.

Ability to maintain an effective working relationship with Paratransit staff, the general public, and various service agencies, caseworkers, and outside providers.

Ability to communicate effectively, both orally and in writing.

Ability to work under stressful conditions while answering a high volume of phone calls.

Ability to analyze and make decisions and problem-solve for customers.

Ability to maintain confidentiality of sensitive customer and driver information.

Compensation:

53,600.00 - 60,300.00 (Annually)

Employment Type:

Full Time

Location:

Central

Education:

Highschool Diploma or Equivalent required.

Experience:

1 to 3 years Customer Service / Administrative

Equal Employment Opportunity (EEO)

Bi-State Development is proud to be an Equal Opportunity Employer.

Compensation Disclosure

Bi-State Development is committed to ensuring all employees are compensated fairly. The salary range provided reflects our current expectations for this position. However, final base salary or offer may vary depending on several factors, including skills, qualifications, experience, business needs, and budgetary considerations.