Practice Manager

Practice Manager

The Practice Manager is responsible for overseeing the day-to-day operations for the Needham dental practice at Chestnut Dental Associates and is reporting directly to the Chief Operating Officer. The Practice Manager is responsible for ensuring exceptional patient care, operational efficiency, and team engagement. This role provides leadership to both administrative and clinical staff, partners closely with providers and staff to optimize scheduling and service delivery and ensures compliance with regulatory and organizational standards.

The Practice Manager drives production and performance goals, fosters a positive workplace culture, and supports the doctors in achieving overall practice objectives.

Essential Responsibilities

Operational Leadership

• Oversee daily administrative and clinical operations, ensuring efficient workflows and exceptional patient experiences.
• Manage and optimize the patient scheduling system to maximize productivity and resource utilization.
• Monitor daily metrics and prepare weekly reports to guide strategic decision-making.
• Lead and execute assigned projects to support practice growth and organizational initiatives.
• Oversite of office financial performance, monitoring expenses, supply management and costs.

Team Leadership & Human Resources

• Provide hands-on leadership and support to administrative (front desk) and clinical teams.
• Works collaboratively with human resources and leadership on personnel matters, staffing, recruitment, hiring, training, compliance documentation, and performance management.
• Conduct continuous performance assessments to ensure accuracy, efficiency, and professional development.
• Lead daily huddles and regular staff meetings to promote communication, collaboration, and accountability.

Provider & Patient Relations

• Build and maintain strong working relationships with doctors.
• Lead monthly doctor meetings to review performance, address concerns, and align on goals.
• Resolve patient issues in accordance with company policies, healthcare regulations, and dental board standards.

Compliance & Performance Management

• Ensure regulatory compliance with HIPPA, OSHA and dental board requirements.
• Monitor and drive performance benchmarks, including production, collections, and schedule efficiency.
• Hold self and team accountable for meeting organizational expectations and deliverables.

Performance Benchmarks

• Office Production
• Office Collections
• No-Show and Cancellation Rate (10% or less)
• Schedule Utilization and Efficiency
• Team Engagement and Retention

Qualifications & Experience

• At least 7 years of dental practice management experience required
• Experience with Open Dental software preferred
• Project management experience strongly preferred
• Strong understanding of dental office workflows, billing, and compliance

Leadership Competencies

• Exceptional organizational and time management skills
• Ability to manage multiple priorities simultaneously
• Strong decision-making and problem-solving abilities
• Demonstrated ability to lead by example
• Ability to positively influence culture, morale, and team performance
• Excellent communication and interpersonal skills

Education

• Bachelor's degree required
• At least seven years of dental management experience required (clinical and administrative)
• Open Dental Systems experience preferred
• Project Management experience required