Property Assistant

Property Assistant

The role of the Property Assistant is to support the daily administrative operations of a master-planned community on the residential HOA side of the company. The person in this role is highly organized, customer-focused, and able to prioritize multiple responsibilities while maintaining a positive and professional demeanor. This position serves as a key point of contact for residents, Board members, vendors, and community partners, providing exceptional customer service and administrative support in a fast-paced office environment.

Responsibilities

• Provide administrative support to the Community Association Manager (CAM) and on-site management team.
• Complete assigned administrative projects independently and collaboratively.
• Prepare, edit, and distribute professional correspondence, reports, notices, newsletters, and community communications.
• Maintain organized electronic and physical filing systems.
• Assist with document management, record retention, and data entry.
• Coordinate office operations and support day-to-day community activities.

Resident & Customer Service

• Deliver exceptional customer service to residents, Board members, vendors, and guests.
• Serve as the primary point of contact for resident inquiries and requests.
• Answer and direct incoming telephone calls in a professional and courteous manner.
• Respond to emails and correspondence promptly and accurately.
• Maintain confidentiality while handling sensitive resident and association information.

Board & Meeting Support

• Assist with Board meeting preparation, including assembling meeting packets and supporting materials.
• Prepare and distribute community notices and meeting communications.
• Support community events and resident engagement activities as needed.
• Coordinate scheduling and logistics for meetings and community functions.

Technology & Office Systems

• Utilize Microsoft Office applications, including Word, Excel, and Outlook, to manage daily responsibilities.
• Maintain accurate records and databases.
• Generate reports and track administrative projects as requested.
• Learn and effectively use association management software and internal systems.

Requirements

• Minimum one (1) year of professional administrative experience.
• Strong organizational and time-management skills.
• Ability to prioritize multiple tasks while managing frequent interruptions.
• Excellent customer service skills.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Word, Excel, Outlook, and other standard office applications.
• Ability to maintain professionalism in an executive and resident-focused environment.
• High attention to detail and accuracy.
• Experience working in a homeowner's association (HOA), community management, property management, or customer service environment preferred.
• Experience supporting leadership teams, Board members, or executive-level professionals preferred.

Physical Requirements

Physical requirements may vary, but typically include: Lifting: Ability to occasionally lift and carry up to 25 pounds.

• Mobility: Ability to sit, stand and walk for extended periods.
• Working conditions: Work performed primarily in an office setting; occasional outdoor exposure.
• Extended Sitting or Standing: Ability to sit and/or stand for extended periods.
• Manual Dexterity: Ability to perform repetitive hand and wrist movements associated with computer use.
• Driving: Ability to operate a vehicle to perform certain job functions. (Please note: We will request and review an MVR at the time of hire and on a periodic basis thereafter to ensure that employees maintain a satisfactory driving status.)

We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodation in performing the job duties as described in the job description, discuss with your manager.