Operations Assistant

Operations Assistant

This role provides general administration and claims administration support for the PCTSR Loss Adjusting team in Hong Kong. Based in Malaysia, you will remotely manage the PCTSR HK office's day to day operational processes, with a focus on consistency and cost efficiency, as well as ensuring corporate guidelines and policies are met, in addition to building management requirements, and health and safety guidelines. Collaboration with wider Asia Operations teams will be key to ensure smooth running of operations. This role is offered as a 100% remote working arrangement.

Key Responsibilities:

• Manage Hong Kong PCTSR office purchasing and supplies process, as well as relationships with vendors, service providers and building management for all operational areas.
• Manage and review as necessary all service contracts, co-ordinating payments for the Hong Kong PCTSR office.
• Carry out general office duties such as typing and clerical work, checking for quality of adjusting reports completed.
• Collaborate with the Working Capital and credit control teams, to support invoicing, WIP management, debt collection tracking and system updates.
• Ensure compliance with Charles Taylor procedures and controls.
• General adjuster support, including the following tasks - Travel arrangements for PCTSR HK Adjusting team, as required, in particularly for overseas and outstation cases. Monitor case setup process in the system, time entry/posting by adjusters on weekly and monthly basis, assist Adjusters with time recording in CMA system and using the new View email address on click.appcast.io application. Participate in projects as required and be proactively involved in the development of new processes/systems. Perform other support activities and provide general assistance to adjusters to ensure efficient running of the PCTSR Asia portfolio. Carry out Ad Hoc duties and tasks that are allocated to you at the discretion of management and that are within your capabilities and within the scope of your post.
• Demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, and Accountability and Collaboration.

Required Skills:

• Fluent in written and spoken English and Chinese (Cantonese)
• Track record of delivering high performance in a remote or hybrid working arrangement
• Proven experience in office management, administrative experience, preferably in a claims or insurance environment
• Experience in remotely managing service providers / vendors and associated processes.
• Proficiency in MS Office software programs and experience using a variety of different systems and tools in a corporate environment.
• Excellent attention to detail and problem-solving abilities
• Sound time management skills, as well as experience in planning and organizing events, meetings, and projects.
• Team player, with excellent interpersonal skills.
• Willing to help others and share knowledge, but also able to work independently and with a minimum level of supervision.

About Us:

Founded in 1884 as a mutual insurance association, Charles Taylor began under the leadership of coal merchant Charles Taylor, whose astute management set the stage for growth. Today, we are a global leader providing insurance services and technology solutions with a team of c.4,000 experts across 120+ countries on 6 continents. Our unmatched depth of specialist expertise, from loss adjusters to forensic accountants, helps the global insurance market to address its challenges. Through our trusted partnerships model, we build long-term, personal relationships with clients based on trust and cooperation. Our powerful technology helps our clients improve their customers' experience from start to finish. Thanks to our global reach, our clients can access our services wherever they are in the world, whenever they need us.

Our adjusting team is a unique group of experts, specialised in handling commercial losses and claims across major lines and geographies, many of which are large and complex in nature. We manage onshore and offshore claims through four main divisions: Property, Casualty, Technical & Special Risks, Marine, Aviation, and Natural Resources and are proud of our position as a leading global loss adjuster across all our disciplines.

Our Property, Casualty, Technical & Special Risks team is a highly esteemed provider of adjusting and technical services. Our team comprises of chartered loss adjusters, engineers, surveyors, insurance practitioners, arbitrators, mediators, lawyers, registered expert witnesses, and chartered accountants. Leveraging a global, multi-disciplinary approach to major losses, we deliver solutions for complex, high-value cases with a positive and proactive mindset, regardless of size.

Expertise you can trust - for more information, please visit

Why join Charles Taylor?

Charles Taylor prides itself on being a people-centric business. Our culture and values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.

We strive to provide a positive working environment that offers opportunities for professional development and growth across all our business areas. This includes a structured onboarding process, job-specific skills development, online and in-person training, as well as study assistance for professional qualifications.

Our Values:

• Accountability (We take ownership and responsibility)
• Agility (We learn, evolve and adapt quickly)
• Care (We are compassionate and human)
• Collaboration (We are one)
• Integrity (We do the right thing)

Equal Opportunity Employer

At Charles Taylor, we are proud to be an Inclusive Employer. We foster an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital or family status, race, religion or sexual orientation. We recognise that Diversity, Equity and Inclusion is essential in enabling us to deliver better insurance outcomes and fulfilling our responsibilities to clients, colleagues, and the community. We proactively promote and celebrate differences and strive to create an environment where our people feel included and can reach their full potential. We take pride in our inclusive and diverse culture, which is supported by strong partnerships and a transparent, fair recruitment process.

Contact information: Cara Norkett