Director of Client Success

Company Description Drum Creative is a web design and marketing agency based in Greenville, SC, serving local and regional brands across the Upstate and beyond. Led by a StoryBrand Certified Guide, the team specializes in helping businesses clarify their messaging, build effective websites, and improve search visibility. Services include web design, website development, branding, SEO, digital marketing, video production, and content strategy. For more than 20 years, Drum Creative has focused on turning confusing marketing into clear communication, stronger online presence, and more qualified leads. The agency offers a collaborative environment for professionals who want to impact client growth through strategic digital solutions. Role Description The Director of Client Success leads Drum Creative’s client growth engine through opportunity development, consultative strategy, and the creation of a strategic roadmap. This role is responsible for guiding prospective and existing clients through discovery, clarifying their business challenges, and developing marketing roadmaps that drive long-term partnerships. This position shifts from day-to-day client management to upstream leadership—focusing on building trust, shaping strategy, and ensuring every client engagement begins with clarity and direction. The Director partners closely with the internal teams to convert opportunities into aligned, high-value client relationships. Qualifications Demonstrated ability in Customer Satisfaction and Customer Retention, with a focus on building long-term, trust-based relationships. 8-10+ years of Account Management experience, including managing multiple strategic clients and coordinating cross-functional project teams. Proven Team Leadership skills, with experience mentoring, coaching, and developing a high-performing client success or account team. Expertise in shaping and improving the Customer Experience across touchpoints, from onboarding through ongoing engagement. Excellent communication, presentation, and interpersonal skills, with the ability to translate complex digital concepts into clear client conversations. Background in digital marketing, web design, or related agency environments. Strong analytical and organizational skills, including experience with CRM or project management tools and data-driven decision-making. Bachelor’s degree in business, marketing, communications, or a related field, or equivalent professional experience. A more detailed Job description will be provided during the interview process. #J-18808-Ljbffr Drum Creative