Sr. Strategic Accounts Manager (Client Services)

Job Description

Job Description

Linqia is an innovative start-up in the growing influencer marketing industry. Located in downtown New York, you'll be working with others who are passionate about marketing in a fun, fast-paced and data-driven environment.

At Linqia, we deliver guaranteed influencer marketing results for our clients, by working with some of the world's largest brands including Danonne, AB InBev, Kimberly-Clark, Unilever, and Walmart. Our AI-driven platform and team of experts are leading the transformation of influencer marketing into a scalable media channel. The Linqia platform also serves as a social content lab, where marketers can organically test and amplify the best performing influencer content to drive greater ROI from their paid, owned and earned media.

We value intelligence, recognize talent and have instilled a culture that supports career development and growth for our employees. We thrive on innovation and accountability, with a customer first attitude that adds true value to everything we touch. Our team members are smart, hard-working, have integrity and love to have fun as we play to win.

The Senior Strategic Accounts Manager is a critical client partner role: part relationship lead, part strategic advisor, part team leader. You'll own a portfolio of enterprise brand relationships end to end, setting strategic direction, managing senior stakeholders, and leading the internal pod of team members behind each program from pre-IO through campaign wrap. You'll be expected to bring a point of view, not just execute a brief, and act as consultative partners to clients.

This role also carries real mentorship responsibility, supporting and coaching Program Managers and Customer Success Managers within your pod, and helping shape a growth-oriented culture on a team that's expanding quickly.

The Senior Strategic Accounts Manager reports into Linqia's VP of Customer Operations.

• Own the client experience: exceed expectations, build long-term partnerships, and lead strategic channel planning in partnership with creative, customer success, sales, and paid media.
• Manage campaign oversight against signed IOs, meeting business KPIs while managing scope and profitability.
• Establish and grow relationships with multiple senior client stakeholders through demonstrated industry and influencer expertise.
• Lead and mentor the cross-functional pod working on your programs
• Partner with internal teams to evaluate campaign performance against original objectives and identify revenue and renewal opportunities.
• Stay ahead of industry trends and share knowledge across the team.

• 7+ years of client management and media (or influencer) experience within agencies, platforms, or brand-side marketing teams.
• Experience at a boutique or mid-size agency is a strong plus—we're looking for an owner mindset: someone who's used to running things themselves rather than waiting to be told.
• A track record of, or genuine interest in, mentoring and developing more junior teammates.
• Comfort operating in ambiguity, with the judgment to push back thoughtfully on scope and creatively problem-solve rather than defaulting to yes or no.
• Driven by client satisfaction, with proven success managing senior-level relationships and complex, fast-moving programs.
• Entrepreneurial self-starter, comfortable setting your own deadlines and benchmarks.
• Bachelor's degree required.

This position description is intended to describe the duties most frequently performed by an individual in this position. Linqia is an equal opportunity employer supporting workforce diversity. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.

Headhunters and recruitment agencies may not submit resumes or candidates through this Web site or directly to employees. Linqia does not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with us.