Business Analyst 3

Salary: $69,086.00 - $104,959.00 Annually
Location : Dauphin County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CS-2026-57724-01053
Department: Department of Transportation
Division: TR Prgm Mgmt Off
Opening Date: 09/03/2026
Closing Date: 9/16/2026 11:59 PM Eastern
Job Code: 01053
Position Number: 00167173
Union: Non Union
Bargaining Unit: A3
Pay Group: ST08
Bureau / Division Code: 00087400
Bureau / Division: Transportation Program Management Office
Worksite Address: 1101 S Front Street
City: Harrisburg, Pennsylvania
Zip Code: 17104
Contact Email: View email address on click.appcast.io


THE POSITION
The Business Analyst 3 position with the Department of Transportation gives you the opportunity to shape the future of major technology systems. You work closely with teams to enhance applications that serve drivers, law enforcement, and business partners. This role encourages growth in technical leadership, problem solving, and teamwork. Your work helps deliver reliable and effective digital services across Pennsylvania.
DESCRIPTION OF WORK
This position leads analytical and technical support for complex systems within Driver and Vehicle Services. You guide system maintenance, updates, and improvements that help major applications operate effectively. As a Business Analyst 3, you will perform the following duties:

• System Leadership: Oversee technical and analytical support for complex automated data processing systems
• Project Coordination: Guide development teams in adapting systems and coordinating application improvements
• Team Supervision: Direct staff responsible for development and maintenance of numerous applications and interfaces
• Communication Duties: Prepare status updates and collaborate with internal staff, external partners, and vendors
• Requirement Analysis: Facilitate sessions to gather business requirements and document solutions for system updates
• Issue Resolution: Evaluate problems, identify solutions, and support enhancements to business applications

Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch. May be required to work during an authorized office closing.
• Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Business Analyst 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Six years of business process analysis experience; or
• Two years of business process analysis experience and a bachelor's degree; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

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Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.


Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*


Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit and click on the benefits box.

*Eligibility rules apply.
01


Do you have one or more years of experience as a Business Analyst 2 while employed by the Commonwealth of Pennsylvania?

• Yes
• No

02


If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03


Do you have two or more years of business process analysis experience?

• Yes
• No

04


If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05


Have you completed graduate education in business or information technology?If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• Yes
• No

06


CS-INSTRUCTIONS You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.


If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our

• Yes

07



WORK BEHAVIOR 1 - BUSINESS PROCESS AND WORKFLOW ANALYSIS Analyze existing business rules, processes, and legislation to gain an understanding of business needs and workflow. Develop and implement improved business processes for users of management systems or registries maintaining complex data. Levels of Performance Select the Level of Performance that best describes your claim

• A. I have experience analyzing existing business rules, processes, and legislation and developing and implementing improved business processes to understand business needs and workflow: AND developing and implementing improved business processes utilizing input from business users.
• B. I have experience analyzing existing business rules, processes, or legislation to understand business needs or workflow.
• C. I have successfully completed college-level coursework related to business process management.
• D. I have NO experience or coursework related to this work behavior.

08


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience
2. The type(s) of data management systems or registries referenced
3. Your experience analyzing rules, processes, or legislation to understand business needs or workflow
4. Your experience developing or implementing business processes
5. Your specific duties and responsibilities

09


If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

10



WORK BEHAVIOR 2 - BUSINESS PROCESS DOCUMENTATION Develop briefing papers and workflow diagrams describing business processes and potential improvements including the impact of proposed solutions. The document content is based on outcomes from working with other bureaus or agencies to understand their processes and identifying ways to make improvements. Levels of Performance Select the Level of Performance that best describes your claim.

• A. I have experience developing briefings, reports, or diagrams to document and communicate business processes or identified improvements and the impact of solutions related to data management systems or software.
• B. I have experience developing briefings, reports, diagrams, policies, or procedures to document, illustrate, or communicate new or improved business processes.
• C. I have successfully completed college-level coursework related to organizational leadership, principles of project management, or research methodology and writing.
• D. I have NO experience or coursework related to this work behavior.

11


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience
2. Your experience developing briefings, reports, diagrams, policies, or procedures to document and communicate work processes
3. Your specific duties and responsibilities

12


If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

13



WORK BEHAVIOR 3 - BUSINESS REQUIREMENTS GATHERING SESSIONS Conduct business requirements gathering sessions to elicit needs information from business and technical resources for use in complex system development and system enhancement projects. Levels of Performance Select the Level of Performance that best describes your claim.

• A. I have experience SUPERVISING subordinates conducting business requirements gathering sessions or meetings to elicit needs information from various resources for use in development or enhancement projects.
• B. I have experience CONDUCTING business requirements gathering sessions or meetings to elicit needs information from various resources for use in development or enhancement projects.
• C. I have experience participating in business requirements gathering sessions or meetings conducted to elicit needs information from various resources for use in development or enhancement projects.
• D. I have NO experience related to this work behavior.

14


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name of the employer(s) where you gained this experience
2. Your experience with business requirements gathering sessions or meetings
3. Details on each project/system referenced
4. Your specific duties (supervising, conducting, or participating) and responsibilities

15



WORK BEHAVIOR 4 - SYSTEM TESTING AND PROCESSING Develop user acceptance test plans and test scripts and conduct or coordinate system testing with users to ensure the product meets organizational needs. Ensure all functions, such as workflows and document processing, can be routed accurately within the systems and that all information and reports are accurate. Levels of Performance Select the Level of Performance that best describes your claim.

• A. I have experience developing user acceptance test plans and test scripts and conducting or coordinating system testing with users to ensure the product meets needs, AND ensuring functions can be processed within the systems and information or reports are accurate.
• B. I have experience conducting or coordinating system testing with users to ensure the product meets needs OR ensuring functions can be processed within the management system and information or reports are accurate.
• C. I have successfully completed college-level coursework related to information technology.
• D. I have NO experience or coursework related to this work behavior.

16


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience
2. Your experience developing user acceptance test plans and test scripts
3. Your experience conducting or coordinating system testing with users
4. Your experience ensuring functions are processed and information/reports are accurate
5. Your specific duties and responsibilities

17


If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

18



WORK BEHAVIOR 5 - SYSTEM ADMINISTRATION AND MAINTENANCE Support the integration of complex management systems and registries to enable the interoperability of these and other software solutions. Anticipate the impact of system changes on the management system or other dependent business processes. Execute changes, upgrades, or enhancements to management system environment in accordance with documented procedures developed in testing process. Work with business units and vendors to conduct systems testing in preparation for patching, maintenance, or other changes in system architecture. Levels of Performance Select the Level of Performance that best describes your claim.

• A. I have experience ADMINISTERING a management system or registry. I was responsible for developing or executing changes, upgrades, or enhancements to the configuration of the application and ensuring the interoperability and functionality of all solutions related to the business processes.
• B. I have experience MAINTAINING a management system or registry. I managed the use of the system to meet the interoperability and functionality requirements of all solutions related to the business processes. I ESCALATED CHANGES TO THE CONFIGURATION of the application to the system administrator.
• C. I have successfully completed college-level coursework related to this work behavior such as operating systems, architectures and integration of modern enterprises, business intelligence, or decision support systems.
• D. I have NO experience or coursework related to this work behavior.

19


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience
2. Your experience affecting change to the configuration of the application of a management system or registry
3. The actual duties you performed
4. Your level of responsibility

20


If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

Required Question