Lead Business Analyst

Lead Business AnalystHonorVet Technologies is a Service-Disabled Veteran-Owned IT staffing firm, ISO 9001 and ISO 27001 certified, working with federal agencies, state governments, and Fortune 500 enterprise clients across the US. What makes us different isn't a tagline; it's the way we work. We don't forward resumes and hope for the best. We take the time to understand where a professional like you is headed and only reach out when we genuinely believe there's a fit worth exploring.Job Title: Lead Business Analyst Location: Harrisburg, PA 17110 (Remote with Occasional Onsite Requirements) Duration: 10 Months (Possible Extension)Job Description:Contractor will serve as lead for EDRS Adoption team (contracted positions), under the guidance of the Quality Assistance Team (QAT) supervisor. Team works in collaboration with the Business Workflow (BW) and QAT staff to refer to technical issues, training needs, and case-level support. Team will provide support to healthcare facilities, and other external stakeholders that need additional assistance with establishing credentials or EDRS enrollment to report all deaths electronically. Contractors will provide telephonic and resource account (email) support to all death registry stakeholders as the Organization moves towards full reporting of all deaths through EDRS.Team lead will provide directions on daily assignments and prioritization.Team lead will escalate end-user technical problems to BW for troubleshooting.Team lead will meet with QAT supervisor and the Organization director on a routine basis (weekly, biweekly) to provide status updates.The primary objective of this engagement is to provide supplemental support to the Organization, specifically on adoption of electronic reporting by licensed healthcare providers. This breadth of duties includes clear verbal and written communication skills, customer service skills, understanding and explaining business requirements and workflow, problem identification, and end-user support.The selected contractor will lead the EDRS Adoption team, building lessons learned from QAT questionnaires and outreach. The team will assist external stakeholders (including physicians, nurses, and other licensed healthcare professionals at healthcare facilities), with EDRS onboarding and enrollment. This process involves working with the Organization staff, primarily the QAT and Business Workflow units, and the external stakeholders. The intent is for the EDRS Adoption team to perform outreach to external stakeholders identified and prioritized by the Organization; provide direct support to stakeholders to follow enrollment procedures, troubleshoot enrollment issues, and successfully access EDRS; assist with password resets and account unlocks upon request; and provide recommendations to facilities to incorporate EDRS into facility workflows. Additionally, based on progress of the initiative, contractors may conduct outreach to raise awareness of EDRS and facilitate enrollment, or assist in basic end-user support.This activity involves working directly with program subject matter experts (SMEs) and stakeholders to maintain a working knowledge of the SSO and EDRS account request procedures; understand business requirements and workflow for instructional purposes; refer users to technical and training resources as appropriate; and provide end-user support such as password management, account troubleshooting, process management expertise, etc.Top 3 Required Skills:Business AnalysisCustomer service, and/or end-user supportMicrosoft OfficeTasks:Assign and prioritize teamwork assignments.In coordination with the Business Workflow Unit, engage with program SMEs and stakeholders to verify SSO application functionality and escalate technical problems for resolution.Report defects in the application as encountered and escalate potential deficiencies to QAT and/or Business Workflow teams.Identify and escalate common issues, barriers to adoption, stakeholder concerns, and project successes to QAT supervisor and the Organization director.Develop training documents and other tools to support stakeholders.Assist in review of current EDRS usage and tailoring of outreach based on minimal, moderate, or "almost there" adoption rates.Perform outreach to facilities to understand reporting workflow and recommend strategies to support electronic reporting. Articulate findings to team lead/QAT for further assistance.Assist in analysis and management of facility setup in PAVRMS.Assist external stakeholders by establishing and recovering SSO credentials. External stakeholders include facility administrators and personnel from licensed hospitals, nursing homes, long-term care facilities, etc.Assist external stakeholders by linking SSO credentials to PAVRMS account.Refers external stakeholders to available training and other support resources.Schedule project status meetings with QAT supervisor and the Organization director on a routine basis (weekly or biweekly).Complete weekly timesheet reporting in PeopleFluent by COB Friday.Provide weekly personal status reporting by COB Friday submitted on SharePoint.Skills And Experience Required:Minimum of 4 years' experience in the information technology industry in business analysis, customer service, and/or end-user support to meet general objectives shown above.Must have strong Microsoft Office skills, strong interpersonal skills, strong verbal and written communication skills.History of successful training or technical support delivery for professional audiences preferred.Resources:The contractor will primarily telework from home and is responsible for his/her own network connectivity and home office space.The Client will supply a laptop, and software, including a Microsoft Teams license and Genesys license for phone use. This contractor may be required to report to headquarters in Harrisburg, PA on a periodic basis for training or meetings, such as monthly collaboration days.If required to report to headquarters in Harrisburg, the contractor will be provided with office space. However, parking will not be provided.If you are interested, feel free to reach out to me directly at View email address on click.appcast.io or call/text at View phone number on click.appcast.io.