Technical Sales Representative

About the Organization Founded in 1977, Surface Optics Corporation is a leader in advanced imaging systems, scientific instruments, and thin-film vacuum coatings for surface engineering. We serve aerospace, defense, semiconductor, automotive, and energy customers worldwide with innovative solutions including hyperspectral imagers, reflectometers, and precision optical measurement instruments. With over 45 years of experience, we’re pioneering cutting‑edge technology for the world’s most demanding applications. Position Technical Sales Representative Summary Drive commercial instrument sales by supporting new and existing customers throughout the sales cycle. Act as the point of contact for domestic, international and reseller customers for sales of Surface Optics Corporation (SOC) reflectometer, spectral imaging, and other analytical instrumentation product lines. Coordinate support actions for existing customers. Work Location This position is based onsite at Surface Optics Corporation’s facility. Remote or hybrid work is not available for this role. Travel Requirements Regular domestic travel is required, with frequency depending on customer engagement and project requirements. Occasional international travel may be needed. Duties and Responsibilities Develop a deep understanding of SOC products, services, and capabilities to match customer requirements with SOC’s product and service offerings. Qualify and respond to sales leads by telephone or written correspondence. Provide marketing material, pricing, lead times, and quotations to customer inquiries. Support reseller and distributor accounts to ensure promotion of international sales. Use Salesforce CRM for sales pipeline management, maintain up‑to‑date records on sales opportunities and customer information. Coordinate activities in support of tradeshows/conferences where SOC is an exhibitor and attend exhibitions, representing SOC and supporting business development. Liaison between customers and SOC applications scientists/engineering team to ensure all technical questions are answered satisfactorily. Coordinate communication between internal parties to move forward bespoke product/service quotations. Manage customer support cases by assessing their priority and nature, resolving if possible, and assigning relevant teams/individuals as necessary. Maintain support case records and ensure support cases are closed in a timely manner. Contribute to marketing strategy and product roadmap by communicating insights on customer needs, competitive landscape, and gaps in product lines and sales collateral. Deliver technical presentations and product demonstrations to potential customers on‑site, at customer facilities, symposiums, webinars, and trade shows. Assist in generating new marketing material for SOC products in the form of white papers, application notes, FAQs, blog posts, customer profiles, content for email marketing, etc. Mandatory attendance at all‑hands SOC safety, security and HR meetings. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Language and Mathematical Ability : Demonstrated in-depth sales and marketing techniques and financial principles. Ability to communicate orally and/or in written form effectively with management, internal and external customers. Computer Skills : Knowledge of word processing software; spreadsheet software; project management software; contact management systems. Education/Experience : Bachelor’s degree in engineering, science, technology, or related discipline preferred and/or a minimum of 7 years related experience in sales of engineering, industrial and/or technology related products, in a business‑to‑business environment. Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and use hands. The employee is frequently required to talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee is frequently required to travel and carry instruments weighing 20 – 50 pounds. Full‑Time/Part‑Time Pay Rate $70,000+ per year DOE EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. #J-18808-Ljbffr