Solutions Analyst

Join us as we Rise to the Challenge

At KCI, we're building an enduring community that provides unparalleled value to our employee-owners. We make our mark designing and delivering our world-class solutions, so we invest deeply in supporting and developing our team. We reward integrity and commitment, and when we do well, you do well. Our employees have the freedom to innovate, unlimited growth, a voice that matters, a lifestyle that works, and skin in the game. Achievements are shared and celebrated. As a team, we are motivated to better ourselves, each other, and the world around us.

THE COMPANY

KCI Technologies, Inc. is a 100% employee-owned engineering, consulting and construction firm serving clients throughout the United States. KCI is recognized as an industry leader, employing cutting-edge technologies, management practices and strategic growth initiatives. Employee ownership fosters an entrepreneurial spirit, encourages technical expertise, and shapes strategic planning.

KCI is currently ranked #56 on Engineering News-Record's list of the Top 500 design firms in the nation.

KCI BENEFITS INFORMATION

We offer a competitive compensation package, family friendly benefits, a collaborative working environment, and the training, mentoring and resources you need to advance in your career.

We understand that you have choices, and we know that together we will make a great team!

KCI is committed to building a diverse and inclusive staff, and we encourage women, people of color, LGBTQ+ individuals, and individuals with disabilities to apply.

KCI Technologies, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

As a Solutions Analyst, You Will

Complete assigned tasks within defined timeframes and allocated hours.
• Proactively and frequently communicate with technical leads, project managers, and supervisors regarding status, risks, and dependencies.
• Effectively prioritize and execute tasks across multiple concurrent projects.
• Troubleshoot technical issues independently and collaborate with team members when appropriate to achieve timely resolution.
• Develop clear, well-written, and professional technical documentation, including technical specification memos, configuration plans, meeting summaries, and training materials.
• Work with Esri GIS services and spatial data to support and enhance software solutions.
• Interview clients to understand current-state processes and desired future operations, and translate findings into effective solution designs.
• Analyze, decipher, and document workflows for municipal and utility organizations.
• Deliver in-person and virtual training and provide ongoing support to software end users.
• Collaborate effectively with clients and internal team members in both virtual and onsite environments.
• Develop, document, and execute detailed software test scripts based on real-world workflows and operational scenarios.
• Participate in internal process improvement initiatives by sharing ideas, collaborating with peers, and supporting internal projects.
• Develop reports and dashboards using advanced reporting tools and SQL queries.
• Proactively stay current with emerging technologies, tools, and implementation best practices.
• Build and maintain strong working relationships with team members.
• Comply with all KCI policies and procedures.
• Perform other duties as required or assigned.

Specialized Experience:

• Expertise in the implementation planning, configuration, testing, and training of Enterprise Asset Management Systems (EAMS) such as Cityworks,Trimble Unity, NovoTx, Brightly, Maximo, VUEWorks, Cartegraph, or other modern-day solutions preferred
• Knowledge of Esri cloud, desktop, web and mobile product lines preferred
• Knowledge of SQL, Python, or other query languages perferred
• Work with local governments including transportation, water, wastewater, stormwater, gas, electric, and other municipal operations.
• Strong problem-solving skills
• Self-motivated
• Team player with demonstrated experience working constructively on multi-disciplinary teams
• Ability to work independently and produce high-quality deliverables without excessive oversight and instruction
• Strong communication, organizational, and time-management skills

• Bachelor's degree in Computer Science, Electrical Engineering, Information Technology, Systems Engineering, Mathematics, Statistics, or related field is required. Experience may be substituted for degree.
• Minimum one year of experience working with databases or configurable software; education and internships may substitute for experience
• Knowledge of utilities, facilities, transportation, water, and/or state/local government markets is strongly preferred
• Familiarity with software development and systems engineering is preferred
• Knowledgeable of APIs, distributed backend systems, dimensional data modeling, SQL queries and schema design is preferred
• Experience with cloud technologies is preferred
• Demonstrated experience to learn quickly and apply new technologies to solve problems
• Ability to develop and maintain deep knowledge of customers, data, business, and markets
• Demonstrated ability to communicate well with colleagues and customers, both written and oral

• Pre-employment drug screening and background check are conditions of employment. Motor vehicle checks may be required based upon position.