Remote Customer Service Representative | Entry Level

Remote Customer Service Representative | Entry Level

Company: AO | Globe Life
Work Arrangement:  100% Remote / Work From Home
Location: U.S. Residents Only
Schedule: Full-Time | Flexible
Career Track: Operations | Client Services | Leadership Development
Compensation: Weekly Performance-Based Compensation + Leadership Incentives

Lead Operations. Develop People. Build Your Career From Home.

Are you an organized, results-driven professional who enjoys  leading people, improving performance, solving problems, and creating exceptional client experiences ?

AO | Globe Life is expanding our virtual organization and seeking motivated professionals for our  Remote Operations Manager opportunity.

This role combines  client relationship management, operational leadership, team development, performance coaching, and business growth in a strictly remote environment.

You'll work alongside experienced leaders while learning our virtual systems, serving clients, developing team members, and building the skills necessary to take on increasing leadership responsibilities.

This position is strictly remote—no commuting or office reporting required.

✓ 100% Remote / Work From Home
✓ Leadership & Management Development
✓ Weekly Performance-Based Compensation
✓ Performance & Leadership Bonuses
✓ Client Opportunities Provided
✓ Virtual Training & Executive Mentorship
✓ Flexible Scheduling
✓ Performance-Based Advancement

Position Overview

As a  Remote Operations Manager , you'll help support the day-to-day performance of a virtual client-services organization while developing and mentoring professionals within your team.

Your responsibilities will span three primary areas:

Client Experience | Team Development | Operational Performance

You'll lead by example—working directly with clients while helping developing representatives improve communication, organization, productivity, professionalism, and overall performance.

What You'll Do

  Team Leadership & Development

• Coach, mentor, and support remote representatives

• Assist with onboarding and development of new team members

• Conduct virtual coaching and performance-development sessions

• Help establish individual and team performance goals

• Track progress and identify opportunities for improvement

• Provide constructive feedback and accountability

• Support representatives in strengthening client-service skills

• Recognize achievements and encourage continued development

• Foster a positive, collaborative, performance-focused virtual culture

  Client Experience & Relationship Management

• Conduct scheduled client appointments through Zoom and phone

• Help individuals and families understand available benefit options

• Identify client needs through professional conversations

• Explain products and coverage options clearly and accurately

• Assist clients throughout applications and enrollment

• Provide ongoing client service and follow-up

• Help resolve questions and concerns professionally

• Maintain strong, long-term client relationships

  Operations & Performance

• Help monitor individual and team activity and performance

• Maintain accurate digital documentation and client records

• Coordinate schedules, appointments, and follow-up activities

• Identify opportunities to improve productivity and client experience

• Utilize CRM systems and virtual business technology

• Help ensure adherence to company procedures and applicable requirements

• Collaborate with leadership on team development and growth initiatives

  STRICTLY 100% REMOTE

This position is designed for professionals who want to build and lead their career  entirely from home .

Your work environment includes:

• Virtual client appointments

• Online team meetings

• Remote coaching and mentorship

• Digital collaboration

• Virtual leadership development

• Online training and workshops

• Web-based business and client-management systems

No daily commute. No traditional office environment.

Applicants must have a reliable computer or laptop, high-speed internet, webcam, microphone, and a professional home workspace.

  Client Opportunities Provided

Spend more time developing relationships and serving clients rather than relying exclusively on traditional prospecting.

Representatives work with  individuals and families interested in learning more about available benefits and financial protection options .

This allows you and your team to focus on:

Client Needs → Education → Solutions → Enrollment → Service → Long-Term Relationships

  Weekly Performance-Based Compensation

This is a  performance-based independent contractor leadership opportunity , rather than a traditional salaried corporate Operations Manager position.

Income opportunities may include:

• Weekly commission-based compensation

• Personal production commissions

• Performance bonuses

• Leadership incentives

• Team-based compensation when applicable

• Renewal and residual income opportunities

• Recognition and achievement incentives

Uncapped Commission-Based Earning Potential

Individual earnings vary based on activity, production, team development, performance, and results.

This is not a guaranteed hourly or salaried management position.

  Leadership Training & Mentorship

You don't need previous insurance management experience to be considered.

Our development program may include:

• Structured virtual onboarding

• Product and benefits education

• Client relationship management

• Consultative sales development

• Operational systems training

• Performance management

• Coaching and communication development

• Goal setting and accountability

• Team-building strategies

• Virtual leadership skills

• One-on-one mentorship

• Advanced leadership development

You'll have opportunities to learn directly from experienced leaders while strengthening your ability to  coach people, manage performance, solve problems, and build successful teams .

  Leadership & Management Career Track

AO provides opportunities for professionals who demonstrate the ability to perform personally while developing others.

Your development may include experience in:

Client Services → Training & Mentorship → Team Development → Operations Leadership → Management → Advanced Leadership

Advancement is based on  performance, consistency, professional development, business needs, and demonstrated leadership ability—not simply tenure.

Leadership and management positions are earned through performance and are not guaranteed.

❤️  Benefits & Professional Support

Qualifying representatives may have access to:

• Medical insurance reimbursement opportunities

• Company-supported life insurance

• Accidental Death Benefit coverage

• Union representation through OPEIU Local 277

• Renewal and residual income opportunities

• Professional development programs

• Leadership mentorship

• Virtual business technology and resources

Eligibility and qualification requirements may apply.

✈️  Leadership Recognition & Incentives

Strong performance may create opportunities to qualify for:

• Company-sponsored incentive travel

• Leadership conventions

• Professional conferences

• Team-building events

• Performance contests and awards

• Recognition programs

• Advanced leadership development opportunities

Who We're Looking For

You may be a strong candidate if you demonstrate:

• Strong leadership or management potential

• Excellent verbal and written communication skills

• Ability to coach, motivate, and develop others

• Strong customer-service and relationship-building skills

• Results-oriented and goal-driven mindset

• Strong organization and time-management abilities

• Problem-solving and critical-thinking skills

• Personal accountability and consistent follow-through

• Ability to prioritize multiple responsibilities

• Professionalism, integrity, and sound judgment

• Comfort working independently in a remote environment

• Ability to collaborate and lead virtually

• Confidence using Zoom and digital technology

• Coachability and willingness to continuously improve

Experience That Transfers Well

Previous experience in these areas may be especially valuable:

• Operations Management

• Customer Service Management

• Sales Management

• Team Leadership

• Account Management

• Business Development

• Financial Services

• Insurance

• Recruiting

• Training & Development

• Retail Management

• Hospitality Management

• Healthcare Management

• Military Leadership

• Entrepreneurship

Previous insurance experience is helpful but not required.

  Licensing Requirements

Because this opportunity involves insurance products, representatives must hold or obtain the appropriate  state Life & Health Insurance License before performing activities requiring licensure .

Candidates who are not currently licensed may still apply.

Licensing guidance and support are provided.

Minimum Requirements

Applicants must:

• Be at least 18 years of age

• Be physically located within the  United States

• Be legally authorized to work in the United States

• Have a reliable computer or laptop

• Maintain reliable high-speed internet

• Have webcam and microphone capability

• Maintain a quiet, professional home workspace

• Be comfortable conducting business through Zoom and phone

• Be willing to complete required training

• Be willing to participate in ongoing leadership development

• Hold or be willing and able to obtain the appropriate state Life & Health Insurance License

 100% Virtual Interview Process

The entire hiring process is conducted remotely.

Qualified candidates will complete a brief  career overview  covering the opportunity, compensation structure, licensing requirements, client system, training, and leadership-development path.

Candidates interested in continuing will then participate in a  live Zoom interview with our hiring team .

  Ready to Lead From Home?

If you're looking for a  strictly remote leadership opportunity  where you can serve clients, develop professionals, build a high-performing team, and create long-term career and income opportunities through performance, we'd like to hear from you.

Apply today with your updated resume to be considered for our Remote Operations Manager opportunity with AO | Globe Life.

Lead From Home. Develop People. Drive Performance. Build Your Future.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.