Billing & Invoicing Specialist

Job Title: Billing & Invoicing Specialist (Contract) - SAP S/4HANA Reports To: Central Billing Manager

Position Summary: The Billing & Invoicing Specialist (Contract) is responsible for executing end-to-end billing operations, including batch invoicing, labor billing, and account management, as needed. This role ensures accurate financial reporting, timely invoice processing, and effective resolution of billing discrepancies. The specialist will collaborate cross-functionally with Finance, IT, Operations, and Project Management teams while leveraging SAP S/4HANA to support and optimize billing processes to support the transition from Dynamics AX to SAP.

Key Responsibilities:

Billing & Invoicing Operations:
• Process daily batch invoicing and monitor automated billing runs to ensure accuracy and timeliness
• Review and resolve invoicing errors and discrepancies, including system-generated exceptions
• Maintain detailed invoice logs and track submission status
• Support labor billing processes, ensuring alignment with project scope and customer agreements

Customer Account Management:
• Serve as a point of contact for billing inquiries and dispute resolution
• Review customer accounts, payment history, and outstanding balances to determine next steps
• Maintain accurate and up-to-date customer account records in ERP systems

SAP S/4HANA & System Utilization:
• Utilize SAP S/4HANA for billing and invoicing
• Execute and monitor billing cycles across SAP modules
• Troubleshoot billing and system issues and coordinate with IT for resolution
• Support system enhancements, upgrades, and process improvements within SAP S/4HANA
• Ensure data integrity and compliance with internal controls
• Generate reports and support data analysis for billing and financial tracking

Cross-Functional Collaboration & Process Improvement:
• Partner with internal stakeholders to ensure billing accuracy and process alignment
• Identify and implement opportunities to improve billing workflows and efficiency
• Assist in documenting processes and developing standard operating procedures
• Adapt to changing priorities and support additional billing or accounting tasks as needed

Qualifications:

Required:
• Associate or Bachelor's degree in Accounting, Finance, Business, or related field (or equivalent experience)
• 1-4+ years of experience in billing, invoicing, accounts receivable, or related functions
• Hands-on experience with SAP S/4HANA
• Strong analytical skills and attention to detail
• Excellent organizational and time management skills
• Strong written and verbal communication skills

Preferred:
• Familiarity with ERP systems such as Microsoft Dynamics
• Experience with billing workflows, reporting tools, or ticketing systems (e.g., ServiceNow, TeamDesk, Smartsheet)
• Proven ability to troubleshoot discrepancies and improve processes

Key Competencies:
• Problem-solving and critical thinking
• Attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Customer service orientation
• Strong collaboration and communication skills