Supervisor - Program Risk Solutions

Program Risk Solutions Supervisor

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.

The Program Risk Solutions Supervisor supervises day-to-day delivery of risk advisory engagements supporting large, complex business application transformations and IT modernization efforts. The primary role of this position is to lead engagement execution from initiation through closure—coordinating workplans, risks/issues, deliverables, and status reporting—while escalating key decisions and approvals to engagement leadership as needed. This role may support program risk management across the implementation lifecycle and contribute to implementation risk mitigation for business applications (SAP, Oracle, D365, NetSuite, Workday) or custom-coded applications in the commercial or banking industry, as well as supervise government IV&V (Independent Verification and Validation) engagements for IT modernizations. The ideal candidate will have strong financial acumen, a practical understanding of implementation risk, and strong people skills. This role works with cross-functional teams, from staff through executives.

RSM's Business Application Risk Solutions is part of RSM's risk consulting practice, specializes in managing governance, risk, security, and compliance across the full lifecycle of core business applications—from implementation through steady-state operations. We help organizations de-risk transformations through regulatory requirements system integrity solutions, program risk management, independent verification and validations (IV&Vs), and rigorous data quality validation and analytics. We design and manage integrated and scalable compliant application security solutions. We unlock the power of business applications, enabling automation to manage operational and regulatory compliance risk, or implementing intelligent controls, compliance analytics, and business application GRC solutions.

This position may also support the Natural Work Team Leader and that Business Application Risk Solutions practice leader and engagement leadership with internal initiatives by coordinating inputs, organizing materials, and helping enable consistent delivery. This includes assisting with operational roll-out of internal initiatives, organizing methodology and documentation as knowledge management evolves, and contributing input to strategic planning and practice operations.

Responsibilities:

• Program Risk Management: Identify, document, and help manage project and program risks for large-scale business application projects (SAP, Oracle, Dynamics, NetSuite, Workday) or IT modernization initiatives. Lead day-to-day risk/issue tracking, facilitate risk discussions, and support engagement leadership with budget and timeline monitoring. Identify and recommend proactive mitigation measures. Monitor project team responses to recommendations and follow up to help ensure both the system integrator and the client address identified risks, supporting successful project outcomes.
• Project Delivery Excellence: Lead day-to-day engagement execution from initiation through completion, delivering on time and within scope. Support planning, discovery, status reporting, and financial tracking to improve efficiency and profitability. Apply and reinforce delivery standards for internal work and client deliverables. Provide day-to-day direction to engagement team members and escalate key decisions, scope changes, and client issues to engagement leadership.
• Documentation: Record achievements, risks, issues, and key deliverables as needed; join project team meetings per current schedules. Prepare and present analytical reports that objectively assess processes, work products, and deliverables for their suitability and impact on project success.
• Quality Assurance: Ensure all deliverables meet quality standards and client expectations, conducting regular reviews and assessments.
• Stakeholder Management: Develop and sustain relationships with clients, stakeholders, and team members to ensure clear communication and project goal alignment. Collaborate to resolve risks and issues, maintaining projects within scope and budget.
• Business Development Support: Identify potential follow-on opportunities and support directors and partners with solutioning input, sales presentations, proposals, and related pursuit activities.
• Communication: Work closely with project teams and customers to resolve challenging problems. Clearly convey program risks and mitigation strategies to stakeholders, and manage resistance by communicating value and raising awareness.
• Team Collaboration: Skilled in working with cross-functional technical teams and leaders. Promote collaboration, knowledge sharing, and continuous improvement. Coach and mentor staff and review work products to help ensure high-quality deliverables.
• Mentor/Coach: Ability to mentor and coach other program risk coordinators on-shore and off-shore.
• Multitasking and Stress Management: Demonstrated ability to effectively manage and prioritize multiple projects simultaneously, while maintaining composure and delivering high-quality results under pressure.
• Organized: Ability to juggle multiple requests and priorities during any given day, proactively resolve issues or follow-ups. High energy with the ability to quickly resolve issues and move forward

Qualifications:

• Education: Bachelor's degree in entrepreneurship, business administration, or other related educational background
• Minimum of 4 years of experience program risk management over large transformations, strong understanding of the software development life cycle, preferably in a solution delivery or consulting environment.

Preferred:

• PMI certification nice to have, or planning to pursue, with expectations of pursuing a PMP in the future
• Chief of staff certification, preferred but not required
• Willing to obtain a CISA, and/or CRISC in the future
• Financial Acumen: Strong understanding of financial management principles and practices.
• Technical Knowledge: Project management, transformations, risk management
• People Skills: Excellent interpersonal and communication skills, with the ability to build and maintain strong relationships.
• Operational Excellence: Demonstrated ability to drive operational excellence and continuous improvement.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to think strategically and make data-driven decisions.
• Leadership: Demonstrated ability to lead day-to-day workstreams, supervise and mentor team members, and contribute to a positive team culture.
• Undergraduate degree in any one of these areas: entrepreneurship, business administration, program management, business operations, MIS, Accounting, Auditing or other similar business degrees.
• Minimum of 2 years experience within risk management
• Nice to have background as an assistance chief of staff or in a similar supporting role
• Demonstrated proficiency in all phases of IT system life cycle project management in accordance with PMI PMBOK standards, with extensive experience in ERP-enabled business transformation programs ranging from pre-planning to post-go-live (government program experience is preferred).
• Experience in evaluating IV&Vs (Independent Verification and Validation) is preferred, but not essential.
• Proven ability to supervise and coordinate teams comprised of individuals from diverse backgrounds and technical disciplines.
• Exceptional organizational change management capabilities.
• Strong professional presence coupled with outstanding written and verbal communication abilities; comfortable communicating with senior stakeholders with support from engagement leadership as needed.
• Highly detail-oriented and organized.
• Skilled in developing KPI monitoring frameworks for internal operational initiatives.
• Ability to discern client needs beyond stated requirements and effectively build business cases for optimal solutions within resource constraints.
• Familiarity with regulatory compliance requirements.
• Sound knowledge of basic accounting, operations, auditing concepts, and reporting.
• Proactive, inquisitive, and creative approach to tasks.
• Proficient in project management tools such as VISO and Smartsheet.
• Experience with dashboard creation is advantageous, though not mandatory.
• Background in IT auditing is desirable, but not required.
• Broad industry experience across both commercial and government sectors.
• Travel may constitute 10%-15% of duties, with limited overnight stays.

Standards of Performance:

• Results-oriented self-starter with a focus on process improvement and hands-on leadership
• Demonstrates strong entrepreneurial drive and upholds the highest standards of honesty, integrity, and ethics
• Effective team leader who inspires and develops others
• Communicates clearly with diverse audiences, both technical and non-technical
• Exhibits executive presence and professionalism
• Excellent organizational skills with proven ability to prioritize tasks and meet deadlines
• Successfully interacts with all levels of client staff, including executives and senior management
• Adheres to strong business ethics and professional standards

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance